Experience

SVR Tracking

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Technical Support Specialist

  • Nov 2018 - Present

  Responded to reseller/customer inquiries including general assistance with site functionality, troubleshooting applications, GPS data problem solving and activity analysis issues. Continuously being proactively aware of product changes, bugs, and updates in order to properly troubleshoot issues and relay the most accurate information. Communicated with developers and engineers in regards to issues related to firmware and software to help improve product quality. Participated in activities designed to improve customer satisfaction and business performance. Aided in other departments i.e., provisioning, quality and testing. Show less



Unity Willis Towers Watson

• Panama
• Insurance
• 200 - 300 Employee

• Benefits Specialist

  • Feb 2018 - Aug 2018

  Provided customer service/support to enrollees of health and pension benefits. Responded to inquiries, researched plan issues, completed special projects as needed and adhered to data privacy laws with respect to defined health and pension plans. Provided customer service/support to enrollees of health and pension benefits. Responded to inquiries, researched plan issues, completed special projects as needed and adhered to data privacy laws with respect to defined health and pension plans.



US Hood Cleaning

• Operations Manager

  • Nov 2013 - Nov 2013

  Researched and resolved consumer complaints. Hybrid role included scheduling jobs for contract employees, filing, organizing, accounts payable and receivable, employee payroll, creating invoices for vendors and clients, insurance audits, inventory count, collections, and created monthly reports. Researched and resolved consumer complaints. Hybrid role included scheduling jobs for contract employees, filing, organizing, accounts payable and receivable, employee payroll, creating invoices for vendors and clients, insurance audits, inventory count, collections, and created monthly reports.



First transit

• United States
• Truck Transportation
• 700 & Above Employee

• Customer Service Specialist

  • Dec 2011 - Nov 2013

  Call center environment supporting an average of 90 customers per day. Responded to inquiries, escalated calls, resolved member issues, scheduled transportation, created training material and trained new employees. Call center environment supporting an average of 90 customers per day. Responded to inquiries, escalated calls, resolved member issues, scheduled transportation, created training material and trained new employees.