Executive Education Coordinator & Training Officer

• Jul 2021 - Present

Collections Analyst

• Aug 2019 - Jul 2021

- Responsible for an accounts receivable portfolio and its collection to ensure company cash flow (100+ accounts / 300+ invoices) - Facilitating customer payment and resolution of billing disputes, working with Sales and Sales Operations personnel - Monitor and maintain assigned accounts: customer calls, accounts adjustments, small balance write-off and processing credit memos - Manage collections efficiency metrics to reach target and meet defined department goals (reached personal target as of 2nd month) - Cash management: effectively analyze and resolve open cash amounts - Ensure compliance with all company policies

Freelance Translator

• Jul 2018 - Jul 2019

Freelance multi-lingual translation services for Swiss art community: Contemporary Art Centers and artists. English –French –Spanish Freelance multi-lingual translation services for Swiss art community: Contemporary Art Centers and artists. English –French –Spanish

Account Executive

• Mar 2017 - Sep 2017

- Direct contact and relationship management with clients from a wide range of industries: advertising, F&B, wellness, consumer goods, government, tourism, education and tobacco - Creation of strategies for: digital communication, public relations, crisis management, personal branding, internal communication and media management, among others - Led 360 communication strategy for Japan Tobacco Intl. (JTI) brands, including building their social media presence, delivered an influencer strategy campaign and coordinating the launch of 2 brands in the local market - Developed and executed a company product, achieving higher than forecasted sale to leading local and global companies - Redeveloped internal & external communications plan for St. Michael’s School, achieving a Top 3 ranking and significantly increasing internal satisfaction - Develop surveys and market studies in partnership with Penn Schoen Berland(PSB) - Production of articles, press material, presentations for clients & proposals for bids

Corporate Public Affairs Specialist

• Dec 2013 - Jan 2017

- Execute annual corporate communications plan (internal & external) - Develop key partnerships with external stakeholders and foster institutional relations (i.e. signed an agreement with Ministry of Education to foster healthy nutrition in public schools) - Promote and communicate the deployment of Creating Shared Value (CSR) initiatives - Led and expanded Nestlé for Healthier Kids initiative in 20 schools, reaching over 20,000 children - Coordinated and developed Plan Barrio initiative, giving 1200 women access to micro-credits and educational workshop - Design corporate communication materials: annual report, newsletters, press releases, etc. - Manage corporate donations and sponsorships

Duty Manager

• Jul 2011 - Jun 2013

- Supervising Front Office team & daily operations in collaboration with Front Office Manager - Act as direct representative of hotel’s Executive Committee / Coordinating between all departments of the hotel - Handling Guest Relations Services / VIP arrivals and stays / Complaint management - Designing Front Office Standard operating Procedure (SOPs) / development of training manual & plan - Collaboration with VP of Operations and Development / Creation & development of Operating Criteria for opening hotels: Sanya, Istanbul & Jakarta

Sales & Marketing Intern

• Apr 2010 - Aug 2010

F&B Intern

• Jun 2008 - Jul 2008

Guest Relations Intern

• Jul 2007 - Jan 2008

Rooms Division Intern

• Jul 2006 - Jan 2007