Marie Fiata
Customer Success Manager at Teach on Mars- Claim this Profile
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French Native or bilingual proficiency
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English Full professional proficiency
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Spanish Professional working proficiency
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Chinese Elementary proficiency
Topline Score
Bio
Credentials
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Customer Loyalty: Strategy and Application
Kellogg Executive EducationMay, 2023- Nov, 2024 -
Extra-financial Reporting & CSR strategy
ESSEC Business SchoolJun, 2020- Nov, 2024 -
IELTS (International English Language Testing System): 7 (C1)
British CouncilDec, 2016- Nov, 2024
Experience
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Teach on Mars
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France
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E-Learning Providers
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1 - 100 Employee
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Customer Success Manager
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Dec 2021 - Present
I help companies build the best learning experience to accelerate growth and digital transformation. Portfolio management: Large Market with a main focus on International Luxury & Retail brands. • Team lead: Drive a team of 6 Customer Success Managers and align with COO & VP Technology. • Discover the customers' business initiatives and act as the Teach On Mars’ advocate to generate upsell & cross-sell opportunities. • Project management: Create business value by defining success, building a joint plan with clear governance, objectives and milestones. • Lead Steering Committees with C-level executives for business review and strategy alignment: KPI analysis, business cases, best practices & new features. • Partner with Sales teams to co-create account planning and forecast revenue (renewals, add-ons) • Partner with IT teams to offer the best expert guidance. Show less
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Hermès
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France
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Retail Luxury Goods and Jewelry
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700 & Above Employee
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Operational Marketing Project Manager
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Jul 2019 - Jul 2021
As part of International Operational Marketing, I worked with our retail partners to implement tailored in-store activations and grow sales. I focused on nurturing customer relationships and boosting brand awareness. I was also an active member of the Sustainable Development Committee of Saint-Louis home division.• In-store animations: Created and implemented new animations to empower product launches and enhance Saint-Louis storytelling.• Fairs: Enhanced brand notoriety by participating in international and digital design fairs (Maison & Objet Paris, Luxepack Monaco, Salone del Mobile Milan).• Retail Merchandising: Increased visibility in multibrand stores with in-store merchandising and seasonal window displays (product prioritization strategy, forecasting, production, etc.).• Content creation: Organized video and photo shoots for animations, social media content, live streaming and Merchandising.• Marketing automation operations & CRM: implementation, optimization and reporting of digital marketing campaigns (events invitation, newsletter, etc.) tailored to our partners’ needs. Show less
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Junior Marketing project manager
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Feb 2019 - Jun 2019
In parallel with my Master's courses, I joined the Operational Marketing Saint-Louis division to bring support to market growth opportunities, with a special focus on Europe.• In-store animations: Implemented strategic animations in the Parisian flagship store to activate a high-value customer base. • Fairs: Organized the annual participation in Luxe Pack Monaco fair, to boost brand awareness and BtoB projects portfolio. • Sales tools: Optimized the Marketing tools and books to facilitate local implementations broadly.• Retail Merchandising: Created and implemented European retailers’ window displays to boost seasonal product sales. Show less
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Groupe Clarins
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Personal Care Product Manufacturing
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700 & Above Employee
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ANZ Brand Manager Assistant
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Jul 2018 - Dec 2018
As a Marketing team member in Australia, I followed up on Makeup and Maternity campaigns in Australia and New Zealand, to help women reveal their natural beauty by using personalized skin care programs. I focused on increasing Clarins brand awareness and sales, through a customer-centric strategy and data-driven activations. • Merchandising & Sales tools: Highlighted women-specific needs through pre-sales questionnaires and showcased the Maternity product range through in-store POS materials and tailored brochure. • Pop-up store: Supported the supplier prospection (meeting sustainable goals) and animation planning as part of the opening of a Clarins Pop-up Store in Sydney. • Next best product (cross-selling) operations: training videos tailored to sales teams providing guidelines to deliver the best in-store customer experience. • Data-driven strategy support: Consolidated weekly reports (competition analysis, brand and retail sales reporting) and participated in seasonal price maintenance. • E-Commerce Traffic Boost: Worked with retail partners (Myer, David Jones, Farmers) to provide an optimized user online experience consistent with Clarin’s brand image. • Customer Engagement & PR: Supported day-to-day internal and external communications for press and clients. Show less
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Hermès
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France
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Retail Luxury Goods and Jewelry
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700 & Above Employee
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Trade Marketing & Communication Assistant
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Jan 2017 - Jan 2018
Member of the Operational Marketing and Communication teams, I contributed to developing the notoriety and sales of Hermès crystal division. I worked on creating close relationships with the Marketing teams, the international sales teams and the manufacturers to promote craftsmen’s hand-made know-how. • In-store animations: Personalized animation plans for product launches and market specificities internationally. • Promote craftsmanship: Followed up implementation of itinerant exhibitions in Europe and Asia to highlight prestigious and heritage pieces. • Merchandising: Brought craftsmanship into points of sale openings and trade fairs broadly through POS materials, window displays design and implementation broadly. • Content creation: Organized photo shootings and touch-ups for the Saint-Louis annual magazine - Facettes #3. • Marketing automation: Supported the migration of our Newsletter on Mailchimp (database, design, etc.) for quarterly-written newsletters dedicated to retail partners, architects and designers. Show less
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Louis Vuitton
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France
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Retail Luxury Goods and Jewelry
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700 & Above Employee
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Sales Associate
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May 2016 - Aug 2016
As part of the Small leather goods Sales team, I supported clients throughout their journey within the Louis Vuitton universe and helped them find the pieces that will perfectly fit their personality or gifting needs. I overachieved my sales objective by 24%. • Provided a personalized and unique purchasing experience, by promoting the excellence of craftsmen’s know-how. • Generated sales within my product category and cross-selling, overachieving my sales objective by 24%. • Built meaningful relationships with after-sales follow-up and increased both French and international clients’ loyalty. • Presented morning team briefing in front of an audience of 70 sales associates and managers. Show less
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Education
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2015 - 2019
NEOMA Business School, REIMS
Master in Digital Marketing -
2018 - 2018
Griffith College (AUS)
Master’s exchange program (Australia) -
2013 - 2015
Lycée du Parc
Equivalent to the first two years of a Bachelor program -
2010 - 2013
Lycée Emmanuel d'Alzon
Scientific A level equivalent
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