Experience

South West Heritage Trust

• United Kingdom
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Museum Manager

  • Dec 2021 - Present

  Bridgwater, England, United Kingdom

• Visitor Services

  • Sep 2019 - Present

  Glastonbury, Somerset, United Kingdom

• Temp Duty/Assistant Manager

  • Jun 2021 - Oct 2022

  The Museum of Somerset



Post Office Ltd

• United Kingdom
• Retail
• 700 & Above Employee

• Project Manager and Retail Advisor

  • Jun 2014 - Jun 2021

• Network Transformation Retail Field Change Advisor

  • Jan 2014 - Jun 2021

  Yeovil Network transformation is the biggest project the Post Office has undertaken in its 350 year history. The Postmasters have choices to make concerning their individual business, ensuring its viability and future success. In my role I manage them through the complete process: presenting and exploring the options available to them; assessing and understanding what level of help they need and delivering this to them accordingly. For example, using my retail expertise I can advise them on how to… Show more Network transformation is the biggest project the Post Office has undertaken in its 350 year history. The Postmasters have choices to make concerning their individual business, ensuring its viability and future success. In my role I manage them through the complete process: presenting and exploring the options available to them; assessing and understanding what level of help they need and delivering this to them accordingly. For example, using my retail expertise I can advise them on how to improve customer footfall and flow, use promotions to good advantage, better market themselves, reduce costs and increase margins. I am involved in site planning, shop layouts and work with internal departments to deliver alterations, equipment and services through an agreed schedule of work. By working closely with the Premises Team and Shop Fitters I then manage the project to either modernise their office or relocate to new premises. I have to adhere to the Equality Act/DDA within the Property designs. As part of the transformation program I am responsible for getting new contracts signed and keeping the projects in budget which can lead to extra funds being applied for which I conduct and present to the Executive team. Within my day to day activities I tackle issues and find solutions, for example fitting in fixed sized counters into a small space, this includes putting together a business case and presenting to the executive team if an alternative solution is found. Each case has many stakeholders and I have met with MPs and Councils to present our plans and answer their questions. I put together Press Releases and managing consultation materials. I use Social Media to keep up to date on retail and also teach others how to use Social Media to promote their business. I play a strong role within my team, we are spread across the South of the UK and I have put together social events for us. I cover for my Line Manager when he is on leave.

• Network Transformation Field Change Advisor

  • Jun 2013 - Jan 2014

  As above but without the Retail element as much.

• Branch Manager

  • Aug 2008 - Jun 2013

  Managing a team of 14. Coaching and training. Motivating individuals and team building. Working towards sales targets and reporting. Managing premises including Health and Safety and Maintenance. Managing security, opening and closing branch. Working with the public and managing their health and safety Recruitment. Sales Stock Management Staff Rotas and cover Managing accreditation and compliance.



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Branch Manager

  • Jun 2003 - Aug 2008

  All of above except team of 9 Small Business Relationship Manager including account opening. Lending Manager

• Customer Service Representative

  • Sep 1996 - Jun 2003