Training Manager

• Aug 2021 - Present

Data Integration Manager

• Oct 2019 - Jan 2022

Data Integration Supervisor

• Nov 2017 - Sep 2019

Senior Implementation Consultant

• Aug 2016 - Oct 2017

Integation Implementation Consultant

• Jun 2014 - Jul 2016

Intermediate Technical Analyst

• Mar 2013 - Jun 2014

Analyst • Analyze client’s program language GENTRAN and develop map specifications for handover to development. • Collaborates with developer, functional tester and integrator to resolve map development issues and queries. • Communicates overall status of specs creation/validation to Functional Lead/Client. • Updates client map specifications for new functionalities and change requests. • Assist production support to resolve issues occurring in production Quality Assurance • Effectively test deliverables so that defect are discovered prior to submission to customer • Responsible in handling or performing in test related activities • Provide status to client/team lead on tasks assigned • Analyze test output, identify discrepancies and documents defects. Show less

Senior Software Engineer

• Jan 2011 - Mar 2013

Business Analyst • Day to day analysis for raised tickets and change requests to ensure deadlines are met • Evaluate ticket request information to distinguish request with their needs • Monitor progress of incoming tickets by tracking and publish progress reports • Do initial investigation for complex tickets before assigning the task to a resource • Produce information and reports as per client request • Communicate with internal and external customers to analyze information needs Application Support • Monitors new and existing processes in production and test environments (IBM z/OS application) • Provide real-time assistance in the resolutions of problems relating to production batch processing • Update and document incidents in ticketing system (TIVOLI) • Communicate with Command Center management for the status update regarding issues and fixes • Investigates the cause occurring issues and properly escalate the issues providing interim fixes/permanent fixes • Participate in coding work for immediate changes/enhancements • Perform full functional testing for proposed fix – create documentation and request for approval to client • Ran SQL queries to verify data results and generate reports for clients Environments: COBOL, DB2, JCL, ENDEVOR, TSO/E, FILEAID Show less

Customer Support Representative

• May 2009 - Sep 2010

• Handle inbound customer service support calls from customer • Provide consistent, superior service to every customer by utilizing all available tools and resources. • Handle inbound customer service support calls from customer • Provide consistent, superior service to every customer by utilizing all available tools and resources.