Senior Account Manager

• Jan 2022 - Present

Main Tasks:* Ensuring all our scheduled and private tours are running smoothly on Operational level and creating the best customer experience from start to finish.* Generating revenue and sales by following up leads & and maintaining good communication* Developing a solid and trusting relationship between major key clients and the company* Resolving client issues and complaints* Developing a complete understanding of key account needs* Anticipating account changes and improvements* Managing communications between clients and the team* Managing and supporting Tour Managers assigned to each client* Managing and supporting Junior Account Managers* Development planning to improve client results* Negotiating contracts with the client and establishing a timeline of performance* Establishing and overseeing Tour costings and budgets.* Working with managers, marketing, and team members to ensure the highest quality of materials are being produced and all client needs are met* Collaborating with marketing & external agents to maximize profit by up-selling or cross-selling* Meeting all client needs and deliverables according to proposed timelines Show less

Account Manager

• Aug 2019 - Jan 2022

Main Tasks:* Ensuring all our scheduled and private tours are running smoothly on Operational level and creating the best customer experience from start to finish.* Generating revenue and sales by following up leads & and maintaining good communication* Developing a solid and trusting relationship between major key clients and company* Resolving client issues and complaints* Developing a complete understanding of key account needs* Anticipating account changes and improvements* Managing communications between clients and the team* Managing Tour Managers assigned to each client* Development planning to improve client results* Negotiating contracts with the client and establishing a timeline of performance* Establishing and overseeing Tour costings and budgets.* Working with managers, marketing, and team members to ensure the highest quality of materials are being produced and all client needs are met* Collaborating with marketing & external agents to maximize profit by up-selling or cross-selling* Meeting all client needs and deliverables according to proposed timelines Show less

Tour Advisor

• Aug 2018 - Aug 2019

Office Manager

• Oct 2020 - Present

Eventmanager Apple

• May 2016 - May 2017

Training Administrator

• Jul 2015 - May 2017

Freelance Event Manager

• Apr 2011 - Jun 2015

Begeleiden en organiseren van Actieve Teambuildings Begeleiden en organiseren van Actieve Teambuildings

Tourguide & Admin

• Jun 2014 - Nov 2014

I started working for this company as an intern and got a full time position after that. I started working for this company as an intern and got a full time position after that.