Experience

Link Market Services

• Australia
• Financial Services
• 300 - 400 Employee

• Treasury Project Manager

  • Mar 2016 - Present

  1. Maintain a high level working knowledge of all relevant regulations including Corporations Law, ASX Listing Rules, SCH Business Rules and LINK MARKET SERVICES procedures.2. Pro-actively provide professional advice and assistance to clients concerning payments.3. Provide technical leadership and effective management of the Payments teams, including ensuring that each client payment is effectively delivered, and that all payments are professionally and thoroughly planned, accurately completed on time by;- scoping the project in accordance with the client’s requirements;- identifying areas requiring risk management and establishing and managing controls and procedures to mitigate risks;- preparing project management documentation; (including payment checklist, risk management strategies, assignment of roles and responsibilities statement, and internal/external supplier contracts and/or service level agreements);- ensuring all legislative, client, organisational and project requirements are met e.g. tax deducted from payments is lodged on time to the ATO.- ensuring that each payment project fully reconciles;- reporting to the client in a timely and professional manner;- effectively managing costs associated with each project.4. For each payment project, ensure that all instructions and payment details are confirmed with the client, and all project management documentation is approved by you prior to a project commencing.5. Conduct a hindsight review of the payment project (including documentation and risk management controls), identified for modification and/or improvement.6. General administration and other duties as directed including: participating in corporate projects; drafting invoices; managing fees for work in progress; preparation of income estimates; reviewing third party invoices for payment projects; drafting/developing payment processes/procedures documentation/risk management controls.

• Treasury Payment - Project Officer

  • Feb 2011 - Feb 2016

  To assist members of the TSP team with the management of various projects (e.g. dividends, trust distributions, annual tax statements, periodic & exit statements, Fixed Interest). - As directed, assist project managers with the tasks associated with projects (e.g. analysing and documenting project risks, documenting a project’s base assumptions) and preparation of project documentation.-Under direct supervision of a project manager, effectively manage projects, or part of a client payment, as assigned, ensuring all projects are professionally and thoroughly planned, correctly delivered on time, and within budget.-Under direct supervision, for each project, ensure that all instructions and details are confirmed with the client, and all project management documentation is approved by the Project Manager prior to a project commencing.-Within two weeks of each project’s completion, complete a hindsight review of the project (including documentation and risk management controls), ensuring that precedent documentation requiring amendment is brought to the attention of the Project Manager.-General administration and other duties as directed including: attendance at operations/staff meetings; participating in projects; drafting invoices; reviewing third party invoices for projects; drafting/developing project processes and procedures. -Develop and then maintain a sound working knowledge of all relevant regulations including Corporations Law, ASX Listing Rules, SCH Business Rules and LMS procedures.-Develop and then maintain a detailed knowledge of the securities and related industries, through formal and self-education.-Develop and then maintain a detailed knowledge of the registry system and other applications used by Link Market Services.-Assisting with resolution of inquiries/complaints.-Ensure accurate and timely reporting to clients.-Prepare timely and accurate draft client bills, analysing fees to WIP times.

• Investor Services Representative

  • Feb 2006 - Feb 2011

  Assist with the management of National Enquiry Log process including the supervision and monitoring of the team activities in order to prevent losses from fraud or error by the identification of learning gaps & risk issues.- Provide superior service aligned with the client’s needs and Link’s business objectives.- Keep abreast of current industry-related issues.- Work in partnership with other Team Managers and ensure clear lines of communication are available across all teams within the Centre.- Provide the highest quality service and respond to all incoming telephone enquiries.



SAGEMCOM

• France
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • Sep 2005 - Dec 2005

  Provide technical advise and support and where required issuing service jobs for the various products which include the GSM, FAX, GPS, Morpho, DECT, consumables and all other products as introduced in the SAGEM range.- Supply quoted for all parts, consumables to customers as required.- Data entry.- Relieve the receptionist at various breaks.- Have a full understanding of the Service Logistics and Quality assuranceprocedure and be prepared to assist in that department from time to time.- Carry out any additional duties as may be required by, the Managing director,Operations Manager, and Customer service Supervisor.- Carry out tasks as per work instructions.- Help maintain the Quality System, its procedures and work instructions.- Ensure management is informed of incidents that affect the service policy orproducts provided.



Cobra Group of Companies

• Advertising Services
• 1 - 100 Employee

• Independent Contractor

  • Dec 2004 - Aug 2005

  Sales person/customer service on behalf of *Energy Australia/Citibank- Prepare all merchandise- Assigned tasks to each field representatives - Teach other field representatives how to make sales.- Promote positives as a leader to motivate others.- Assist others in office and fields- Maintaining sales records Sales person/customer service on behalf of *Energy Australia/Citibank- Prepare all merchandise- Assigned tasks to each field representatives - Teach other field representatives how to make sales.- Promote positives as a leader to motivate others.- Assist others in office and fields- Maintaining sales records



MAURITIUS COMMERCIAL BANK

• Office Junior

  • Feb 2001 - May 2001

  - Office duties- Sorting and distribution of incoming mail- Faxing- Typing documents and lettersSkills Gained:- Enhanced communication skills with clients and team members - Office duties- Sorting and distribution of incoming mail- Faxing- Typing documents and lettersSkills Gained:- Enhanced communication skills with clients and team members