Experience

form'a

• France
• Real Estate
• 1 - 100 Employee

• Directrice de projet Environnement de Travail

  • Apr 2021 - Present

  Directrice de projet des Environnements de Travail au sein de l'équipe du programme e-tcr chez Renault Groupe - Technocentre de Guyancourt Le programme e-tcr est le projet de rénovation et de modernisation des environnements de travail du Technocentre ( 7 bâtiments /12000 postes de travail). En apportant des solutions aux nouveaux besoins de l'entreprise et en adaptant les espaces de travail aux nouvelles façons de travailler, que ce soit en équipe ou individuellement, le projet contribue et facilite la transformation et la modernisation du Groupe : La Renaulution. Show less



Renault Group

• France
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Chef de Projet Environnements de Travail

  • Jan 2018 - Present

  Chef de projet des Environnements de Travail au sein de l'équipe du programme e-tcr. Le programme e-tcr est le projet de rénovation et de modernisation des environnements de travail du Technocentre ( 7 bâtiments /12000 postes de travail). Chef de projet des Environnements de Travail au sein de l'équipe du programme e-tcr. Le programme e-tcr est le projet de rénovation et de modernisation des environnements de travail du Technocentre ( 7 bâtiments /12000 postes de travail).



CBRE Global Workplace Solutions (GWS)

• United States
• Real Estate
• 700 & Above Employee

• Experienced Facility Manager

  • Nov 2016 - Dec 2017

  Mise en place du programme Integrated Facility Management pour le compte Honeywell SA. Mise en place du programme Integrated Facility Management pour le compte Honeywell SA.



JLL France

• Leasing Non-residential Real Estate
• 200 - 300 Employee

• Experienced Facility Manager

  • Oct 2015 - Nov 2016

  Mise ne place du programme Integrated Facilility Management pour le compte Honeywell SA. Mise ne place du programme Integrated Facilility Management pour le compte Honeywell SA.



Oz-Consulting Facilities Management & Services

• Manager Associate

  • Feb 2010 - Oct 2015

  - Provider of Facilities Management Solutions & Services. - Optimizing work spaces and move management - Coordinating and dealing with clients, employees and suppliers Customers : Renault (6000 pers moved) – Honeywell (regrouping of 3 sites) – INSEP - Defining Facility Management organization and driving change management Customers: Bouygues Télécom - Honeywell - Provider of Facilities Management Solutions & Services. - Optimizing work spaces and move management - Coordinating and dealing with clients, employees and suppliers Customers : Renault (6000 pers moved) – Honeywell (regrouping of 3 sites) – INSEP - Defining Facility Management organization and driving change management Customers: Bouygues Télécom - Honeywell



Cat Financial

• United States
• Financial Services
• 700 & Above Employee

• Customer Service & Litigation Manager

  • Aug 2004 - Nov 2008

  Member of the Executive Committee in charge of optimizing Customer Service processes and organization - Implemented & managed the new centralized Customer Service Platform for France & Belgium - Created a pre-litigation pole attached to the collection service - Defined key core processes measures to improve customer satisfaction - Improved portfolio health indicators & defined portfolio dashboard - Negotiated sale of used equipment with the dealer - Controlled customer financing plans modifications - Defined and deployed the new global financing contract for Equipment + After Sale Service + Insurance Show less



GE

• United States
• Industrial Machinery Manufacturing
• 700 & Above Employee

• 6 SIGMA Black Belt

  • 1999 - 2003

  - Re-engineering of the « Customer Service – Collection & Disputes department » Paris / Marseille Closure of the Paris site - Set up and implemented a Customer Relationship Management Platform (volume of invoices: 1,5 M; Budget: 1M$) - Centralized and reorganized the Marseille Call Centre Ensured the compliance of the organization with the 6 Sigma quality standards - Defined & implemented Customer Satisfaction dashboards and processes - Re-engineering of the « Customer Service – Collection & Disputes department » Paris / Marseille Closure of the Paris site - Set up and implemented a Customer Relationship Management Platform (volume of invoices: 1,5 M; Budget: 1M$) - Centralized and reorganized the Marseille Call Centre Ensured the compliance of the organization with the 6 Sigma quality standards - Defined & implemented Customer Satisfaction dashboards and processes



GENERAL ELECTRIC INTERNATIONAL

• Europe

• European Boundaryless Selling Leader

  • 1997 - 1999

  - Created new Business opportunities developing cross-subsidiary sales synergies in Europe - Set up and coordinated international teams of Sales and Marketing Managers (200 pers.) - Motivated, animated and trained Sales and Marketing Managers to the new sales concept - Identified and developed cross-subsidiary sales synergies - Piloted sales culture change from uni-product offerings to multi-service offerings on a European level - Created new Business opportunities developing cross-subsidiary sales synergies in Europe - Set up and coordinated international teams of Sales and Marketing Managers (200 pers.) - Motivated, animated and trained Sales and Marketing Managers to the new sales concept - Identified and developed cross-subsidiary sales synergies - Piloted sales culture change from uni-product offerings to multi-service offerings on a European level



GE

• United States
• Industrial Machinery Manufacturing
• 700 & Above Employee

• European Project Leader

  • 1991 - 1997

  - Set up After-Sales Service Call Centers in Europe for radiologists, hospitals and clinics - Optimized cost reduction by closing and centralizing the local After Sales agencies in Europe - Supervised and piloted Call Centers set up in 7 countries - Set up After-Sales Service Call Centers in Europe for radiologists, hospitals and clinics - Optimized cost reduction by closing and centralizing the local After Sales agencies in Europe - Supervised and piloted Call Centers set up in 7 countries