Business Analyst

• May 2018 - Present

Business Analyst

• Mar 2023 - Present

Analyst Coordinator

• Jan 2019 - Mar 2023

- Manage project - Conducted Business Analysis and solution implementation - Modeling in UML under Visual Paradigm - Define testing solution - Manage project - Conducted Business Analysis and solution implementation - Modeling in UML under Visual Paradigm - Define testing solution

Functional Analyst

• Jul 2015 - Apr 2018

BI and ITSM Consultant

• Aug 2015 - Dec 2016

Implementation of ITSM reporting on various platforms. Building KPI with strong focus on data quality based on ITIL Process. - Analyze data on incidents, problems and changes on ServiceNow application based on ITIL Process, reporting and dashboarding - Create dashboard on Tableau Desktop and Administrate Tableau Online (user access management) - Create BO Universe based on ServiceNow Data (INC - CHG - PRB) - Follow implementations phases and give training for end users Implementation of ITSM reporting on various platforms. Building KPI with strong focus on data quality based on ITIL Process. - Analyze data on incidents, problems and changes on ServiceNow application based on ITIL Process, reporting and dashboarding - Create dashboard on Tableau Desktop and Administrate Tableau Online (user access management) - Create BO Universe based on ServiceNow Data (INC - CHG - PRB) - Follow implementations phases and give training for end users

Application Support Analyst

• Apr 2014 - Jun 2015

Mains tasks accomplished: control access, access recertification, build business role, manage incident, propose and test new features on BRAT (in-house software). Mains tasks accomplished: control access, access recertification, build business role, manage incident, propose and test new features on BRAT (in-house software).

IT Consultant

• Nov 2010 - Jun 2015

BI and Application Support

• Apr 2013 - Mar 2014

Ensure availability of statistic data for daily reporting, including BO Universe maintenance, reviewing data loading processes and monitoring Oracle processes. Ensure availability of statistic data for daily reporting, including BO Universe maintenance, reviewing data loading processes and monitoring Oracle processes.

BI consultant

• Oct 2012 - Mar 2013

Estimation and pre-analysis for reporting solution improvements. • Analyse process and provide solutions • Validation rules data setup in the ETL. • Data flows Design & datamart architecture with a user-form for validation, comparison & correction of non-compliant data. • Implementation of the solution: data model, ETL flows, reporting components (MS SQL Server db). Estimation and pre-analysis for reporting solution improvements. • Analyse process and provide solutions • Validation rules data setup in the ETL. • Data flows Design & datamart architecture with a user-form for validation, comparison & correction of non-compliant data. • Implementation of the solution: data model, ETL flows, reporting components (MS SQL Server db).

Application Support

• May 2012 - Sep 2012

Provide daily support to end users, investigate user’s problems and needs, identify their source and determine possible solutions • SARA Support • Help users in SARA usage and help them to resolved production incidents • Assist in the incident resolution process • Analyse proposals, identify potential problem areas and recommend optimum approaches • Conduct workshops to review and prioritizes developments jointly with Operations and IT • Perform quality checks / tests… Show more Provide daily support to end users, investigate user’s problems and needs, identify their source and determine possible solutions • SARA Support • Help users in SARA usage and help them to resolved production incidents • Assist in the incident resolution process • Analyse proposals, identify potential problem areas and recommend optimum approaches • Conduct workshops to review and prioritizes developments jointly with Operations and IT • Perform quality checks / tests (regression tests) on TA system features • Design functional descriptions with IT Show less Provide daily support to end users, investigate user’s problems and needs, identify their source and determine possible solutions • SARA Support • Help users in SARA usage and help them to resolved production incidents • Assist in the incident resolution process • Analyse proposals, identify potential problem areas and recommend optimum approaches • Conduct workshops to review and prioritizes developments jointly with Operations and IT • Perform quality checks / tests… Show more Provide daily support to end users, investigate user’s problems and needs, identify their source and determine possible solutions • SARA Support • Help users in SARA usage and help them to resolved production incidents • Assist in the incident resolution process • Analyse proposals, identify potential problem areas and recommend optimum approaches • Conduct workshops to review and prioritizes developments jointly with Operations and IT • Perform quality checks / tests (regression tests) on TA system features • Design functional descriptions with IT Show less

Business Support Analyst

• 2010 - 2012

Provide daily support to end user : extract data and investigate user’s problems • Investigation on PL/SQL reports. • Assists End-User on issues. • Execute / improve queries • Find bugs in various reports produced, swifts • Monitoring of applications • Monitoring GEOD processes ( Global End Of Day) Provide daily support to end user : extract data and investigate user’s problems • Investigation on PL/SQL reports. • Assists End-User on issues. • Execute / improve queries • Find bugs in various reports produced, swifts • Monitoring of applications • Monitoring GEOD processes ( Global End Of Day)

Analyst reporting

• Mar 2008 - Sep 2010

Participate in the implementation of IAM project in the bank, analysis, change management, presentation and report to business (2 years) • Functional and technical Reporting requirements analysis • Access controls with a solution based on roles (RBAC) analysis • Project Manager assistance for tasks planning and presentations to users • New platform / application administration and Role-based models design. • Workflows implementation analysis and follow-up • Providers contacts… Show more Participate in the implementation of IAM project in the bank, analysis, change management, presentation and report to business (2 years) • Functional and technical Reporting requirements analysis • Access controls with a solution based on roles (RBAC) analysis • Project Manager assistance for tasks planning and presentations to users • New platform / application administration and Role-based models design. • Workflows implementation analysis and follow-up • Providers contacts for follow-up and bug-fixing Migration of SAP BO Reports from BO6.5 to BO XI, covering both Webi and Deski formats, Functional and technical analysis of the Bank’s Access Management tool and for the creation of a BO, Universe with SAP profiles / details of the employees and their overall bank access profile, Report design and implementation, presentation to Business-Line managers.(6 months) Show less Participate in the implementation of IAM project in the bank, analysis, change management, presentation and report to business (2 years) • Functional and technical Reporting requirements analysis • Access controls with a solution based on roles (RBAC) analysis • Project Manager assistance for tasks planning and presentations to users • New platform / application administration and Role-based models design. • Workflows implementation analysis and follow-up • Providers contacts… Show more Participate in the implementation of IAM project in the bank, analysis, change management, presentation and report to business (2 years) • Functional and technical Reporting requirements analysis • Access controls with a solution based on roles (RBAC) analysis • Project Manager assistance for tasks planning and presentations to users • New platform / application administration and Role-based models design. • Workflows implementation analysis and follow-up • Providers contacts for follow-up and bug-fixing Migration of SAP BO Reports from BO6.5 to BO XI, covering both Webi and Deski formats, Functional and technical analysis of the Bank’s Access Management tool and for the creation of a BO, Universe with SAP profiles / details of the employees and their overall bank access profile, Report design and implementation, presentation to Business-Line managers.(6 months) Show less