Experience

GC Realty & Development, LLC

• United States
• Real Estate
• 1 - 100 Employee

• Customer Service Manager

  • Jun 2019 - Present

  • Leverage strong interpersonal and communication skills to serve as a liaison to tenants. • Handle an array of administrative tasks, including coordinating lease renewals and turnovers, scheduling meetings, and preparing and formatting tenant correspondence. • Foster and maintain collaborative working relationships with diverse vendors. • Respond to phone calls and emails in a timely and professional manner. • Align objectives and bridge communications with team members to promote operational excellence. • Draft and prepare detailed reports, presentations, spreadsheets, and charts for the Property Manager. • Identify and resolve complex issues with efficiency and professionalism. • Document, maintain, and file tenant and company information in accordance with established policies. • Drive continuous improvement by identifying inefficiencies and recommending impactful solutions. • Verify compliance with all internal and external regulations, protocols, and standards. Show less



Novalan

• Computer Networking Products

• Executive Assistant

  • May 2018 - Jun 2019

  • Served as the Executive Assistant to the General Manager of a yard and fabric supplier. • Maintained responsibility for overseeing the company’s export account to Europe, Asia, South America, Australia, and the United States. • Established rapport and positive relationships with clients and sales agents while maintaining contact. • Handled administrative responsibilities, such as order intake, data entry, and appointment coordination. • Acted as the coordinator for in-house meetings. • Organized and managed logistics for both incoming and outgoing shipments. Show less



Human Quality

• Sweden
• Staffing and Recruiting
• 1 - 100 Employee

• Medical Interpreter

  • Feb 2015 - Jun 2018

  • Delivered high-quality customer service while providing English-Spanish and medical interpretation services via phone in a remote position. • Gained experience providing interpretations for legal services, physicians, 911 operators, insurance companies, schools, and more. • Ensured that all translations were clear, accurate, and in line with established quality standards. • Demonstrated strong knowledge of English-Spanish/Spanish-English vocabulary; expanded skills daily. • Participated in trainings for specific fields of interpretation, including medical, legal, and customer service; served as a specialized medical interpreter from 2016 on. Show less



State Farm ®

• United States
• Insurance

• Insurance Agent

  • May 2013 - Dec 2014

  • Acquired and maintained licenses for Fire and Casualty, Auto, and Life while serving as a Sales Agent. • Provided assistance and support to Spanish-speaking clients, including responding to inquiries and concerns regarding policies and accounts; assisted clients in applying for personal and auto loans. • Tasked with establishing checking and savings accounts for clients through State Farm Bank. • Analyzed client needs in order to identify and recommend relevant auto, home, and life policies. • Evaluated and maintained up-to-date knowledge of relevant federal and state laws and internal policies. • Completed all relevant company trainings. Show less



McDonald's

• 1 - 100 Employee

• Manager

  • Jun 2005 - May 2013

  • Earned a promotion to manager in 2008 due to exceptional and consistent performance. • Oversaw and coordinated in-store product inventory. • Spearheaded marketing efforts in order to boost sales and revenue. • Trained and mentored employees on new products, changes in company operations, and sales. • Managed operations for shifts ranging from eight to 12 hours, including supervising 10+ employees. • Utilized bilingual communication skills to provide interpretations for Spanish-speaking staff. • Enforced all current company policies, procedures, standards, and best practices. • Played a key role in boosting customer retention and satisfaction by providing exceptional service. • Mitigated losses and risks while overseeing bank deposits and maintaining logs. Show less