Experience

VICI

• United States
• Retail
• 1 - 100 Employee

• Jr. Graphic Designer

  • May 2023 - Present

  Walnut Creek, California, United States



HoneyBook

• United States
• Software Development
• 200 - 300 Employee

• Member Experience Associate

  • Aug 2019 - Jun 2020

  • Front line advocate for members by providing exemplary service through email, chat, and phone. • Collaborated and worked alongside UX/UI, Product and Engineering teams to resolve members' issues.



LendingClub

• United States
• Financial Services
• 700 & Above Employee

• Member Support

  • Aug 2018 - Jul 2019

  San Francisco Bay Area • Took 80+ calls/day regarding payment delays within grace period, technical support, and scheduling payoffs while complying to laws and regulations such as UDAAP, FCRA, TCPA, etc • Ranked 2nd agent for LNI testing to customers with pending tasks such as document requirements and signing loan agreements to ensure smooth application process • Managed Consumer Advocacy Mail Assistance Team for time-sensitive correspondence regarding frivolous disputes, good faith requests, and permissible… Show more • Took 80+ calls/day regarding payment delays within grace period, technical support, and scheduling payoffs while complying to laws and regulations such as UDAAP, FCRA, TCPA, etc • Ranked 2nd agent for LNI testing to customers with pending tasks such as document requirements and signing loan agreements to ensure smooth application process • Managed Consumer Advocacy Mail Assistance Team for time-sensitive correspondence regarding frivolous disputes, good faith requests, and permissible use requests • Lead team meetings going over operational content to maintain a strong knowledgebase of products and services ie. United Mileage promotions, changes regarding scheduling payments, etc • Collaborated in SME content review to ensure information relayed to new hires are accurate and up-to-date • Rewarded "Guru of Care" for the month of December for showcasing exceptional LendingCare principals Show less



Target

• United States
• Retail
• 700 & Above Employee

• Guest Service Representative

  • Jun 2017 - Sep 2017

  • Managed the front end of the store and completed transactions accurately and efficiently while providing friendly customer service • Assisted with stocking and maintaining general cleanliness around the store • Resolved guests' complaints and answered general questions, providing information on procedures and policies