Experience

Invisible Technologies Inc.

• United States
• Business Consulting and Services
• 700 & Above Employee

• Advanced AI Data Trainer

  • Oct 2023 - Present



Invisible Technologies Inc.

• United States
• Business Consulting and Services
• 700 & Above Employee

• AI Data Labeler

  • Jul 2022 - Jul 2023

  - Train and optimize AI models through collaboration with data science and engineering teams. - Curate, annotate and preprocess datasets for effective model training. - Develop data labeling guidelines to enhance model accuracy. - Fine-tune machine learning algorithms for improved performance. - Evaluate model outcomes and provide constructive feedback for enhancement. - Stay current with AI advancements and evolving data training techniques. - Train and optimize AI models through collaboration with data science and engineering teams. - Curate, annotate and preprocess datasets for effective model training. - Develop data labeling guidelines to enhance model accuracy. - Fine-tune machine learning algorithms for improved performance. - Evaluate model outcomes and provide constructive feedback for enhancement. - Stay current with AI advancements and evolving data training techniques.



Manulife

• Canada
• Insurance
• 700 & Above Employee

• Customer Service Professional

  • Aug 2018 - Jun 2022

  - Initial Role: Customer Service Professional for 2 years, serving Canadian clients via phone and email. - Responsibilities: Delivering excellent customer service and support. - Promotion: Became Helpline Support (SME). - Role Shift: Providing specialized support to agents. - Tasks: - Offering expert advice and guidance. - Clarifying product knowledge. - Handling escalations. - Objective: Maintain quality and standard processes within the team. - Initial Role: Customer Service Professional for 2 years, serving Canadian clients via phone and email. - Responsibilities: Delivering excellent customer service and support. - Promotion: Became Helpline Support (SME). - Role Shift: Providing specialized support to agents. - Tasks: - Offering expert advice and guidance. - Clarifying product knowledge. - Handling escalations. - Objective: Maintain quality and standard processes within the team.



Cebu Pacific Air

• Philippines
• Airlines and Aviation
• 700 & Above Employee

• Administrative Assistant

  • Jun 2017 - Jan 2018

  - Administrative Assistant role: Perform diverse administrative and clerical tasks. - Daily support: Assist managers, supervisors, and executives with their needs. - Organize Airfare tickets: Manage travel arrangements for Cabin Crew Supervisors & CAAP. - Document management: Handle necessary documents for onboard personnel. - Cabin Crew assistance: Aid Cabin Crews in updating their documents. - General administrative activities: Manage various administrative functions. - Administrative Assistant role: Perform diverse administrative and clerical tasks. - Daily support: Assist managers, supervisors, and executives with their needs. - Organize Airfare tickets: Manage travel arrangements for Cabin Crew Supervisors & CAAP. - Document management: Handle necessary documents for onboard personnel. - Cabin Crew assistance: Aid Cabin Crews in updating their documents. - General administrative activities: Manage various administrative functions.



ABS-CBN Corporation

• Broadcast Media Production and Distribution
• 700 & Above Employee

• Administrative Assistant

  • Mar 2014 - Apr 2017

  Big Dipper Digital Content: Subsidiary of ABS-CBN, manages Media Asset Management system. Role: Archivist at Central Library & Archives for Audio & Video Monitoring of ABS-CBN programs. Responsibilities: Audio & Video Monitoring Administrative tasks (annual reports, organization, coordination) TV Programs turnover material management Client interactions (Researchers, Executive Producers, Program Manager) Employment: Hired through Manpower Outsourcing Inc. Big Dipper Digital Content: Subsidiary of ABS-CBN, manages Media Asset Management system. Role: Archivist at Central Library & Archives for Audio & Video Monitoring of ABS-CBN programs. Responsibilities: Audio & Video Monitoring Administrative tasks (annual reports, organization, coordination) TV Programs turnover material management Client interactions (Researchers, Executive Producers, Program Manager) Employment: Hired through Manpower Outsourcing Inc.



McDonald's Philippines (Golden Arches Development Corporation)

• Philippines
• Restaurants
• 700 & Above Employee

• Marketing Representative

  • Aug 2010 - Dec 2013

  - Role: Leads LSM team at restaurant for McDonald's experience of fast, fun, friendly service. - Objective: Drive customer satisfaction, repeat visits, and achieve sales targets. - Local Store Marketing (LSM) Representative handles two activity types: 1. Customer Relation Activities: - Welcoming, meeting, and greeting in lobby. - Ensuring an excellent dining experience. - Resolving customer issues. 2. In-Restaurant Activities: - Enhancing sales through fun activities. - Organizing events like Birthday Parties, Restaurant Tours, etc. - Promoting special offers like Large Food Orders, Fun Day, Happy Meals. - Focus: Building customer loyalty and increasing revenue through engaging initiatives. Show less