Experience

Spectra360

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Interim-Senior Internal Recruiter

  • Jun 2022 - Present

  -Achieves staffing objectives by sourcing, recruiting, conducting an initial assessment, evaluating job candidates, and endorsing qualified candidates to hiring managers.-Communicates to new hires the status of the application.-Proactively updates hiring manager(s) and the HR Director with the status of the candidates and the feasibility of filling in the positions.-Uses database and post jobs to job boards (Company FB Page, Linkedin, Jobstreet, Tracker, etc.).-Designs recruiting strategy and manage to implement it.-Provides recruiting status reports to HR Director and hiring managers.

• Senior Onboarding and Compliance Specialist

  • May 2022 - Jun 2022

• Onboarding and Compliance Specialist

  • Sep 2020 - May 2022

  -Reviewed and approved placements-Ordered background check on third-party platforms-Ran E-verify to check the candidate's eligibility to work in the US-Sent a daily report on pending background checks-Followed up on talent's onboarding documents-Followed up drug screen result-Added talents to vms tools-Responded to ticket queries and resolve the issue within a given time frame



Dreamscape Networks

• Singapore
• IT Services and IT Consulting
• 200 - 300 Employee

• Technical Support Representative

  • Feb 2019 - 2020

  -Supported customers with small to large businesses across multiple industries, providing the essential -products and services that businesses need to build, grow and manage their online needs-Troubleshot website errors-Walked through customers on how to set up email on android phones, windows computers and-Walked through customers in building websites using Sitebeat-Assisted customers in adjusting php version and other php settings-Checked the status of their domain via whois look up



Wipro

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative (Delta Airlines Account)

  • Sep 2016 - Jan 2019

  -Handled customer requests, queries, and issues such as booking, rebooking, and ticket refunding-Provided appropriate service to the customers, making sure that they have a good experience during their first call-De-escalated customers when needed-Handled hundreds of call volumes during AHOD-Strictly followed the DOT guidelines and ensured that the brand is represented well

• Process Trainer (Delta Airlines Account)

  • Apr 2018 - Sep 2018

  -Prepared the training materials ahead of time including PowerPoint presentation-Made sure that the Agenda was written on the board before trainees get inside the training room-Uploaded trainees’ schedule-Made sure that the discussion was interactive(no dull moments)-Walked them through on the computer and get the E learnings done-Sent Day End Report to the managers providing the agenda including the highlights and lowlights of the class-Took note of the important matters and concerns of trainees andtake necessary actions-Listened to calls and calibrated these calls-Coached trainees on their opportunities and highlighted their strengths and had them made their action plans