Experience

Insta Graphic Systems

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Senior Customer Service Representative

  • May 2021 - Present



Nuvision Federal Credit Union

• United States
• Banking
• 200 - 300 Employee

• Member Contact Center Rep

  • Dec 2020 - May 2021



Insta Graphic Systems

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Senior Customer Service Representative

  • Dec 2018 - Dec 2020



Label Impressions Inc.

• United States
• Printing Services
• 1 - 100 Employee

• Account Manager

  • Jul 2018 - Nov 2018



Adecco

• Switzerland
• Staffing and Recruiting
• 700 & Above Employee

• Senior Customer Service Representative

  • Nov 2017 - Apr 2018

  * Answer incoming calls from consumers with questions about Health Savings Accounts (HSA), website navigation and internal processes. * Skill set includes HCSA and Health Advantage (FSA, HSA, Dependent Care, Fitness Reimbursement, Health Reimbursement, Financial Planning Accounts and Transit Accounts) * Taking inbound calls from consumers and researching issues over the phone. * Utilizing the computer database to verify and document information * Answer incoming calls from consumers with questions about Health Savings Accounts (HSA), website navigation and internal processes. * Skill set includes HCSA and Health Advantage (FSA, HSA, Dependent Care, Fitness Reimbursement, Health Reimbursement, Financial Planning Accounts and Transit Accounts) * Taking inbound calls from consumers and researching issues over the phone. * Utilizing the computer database to verify and document information



Able Card LLC

• Azusa, CA

• Account Executive

  • May 2009 - Jun 2017

  * Manage clients by providing sales quotes for custom printed plastic cards. * Cold Calling & Telephone Sales * Territory Management & Customer Support. * Quota-surpassing sales representative * Enjoy talking to people and establishing a long-term, loyal customer base. * Persuasive communicator; use consultative selling skills to identify opportunities, overcome objections, build relationships and turn cold canvassing into sales * Tenacious negotiator and closer; adept in conveying the benefits of products/services and generating customer interest * Work with vendors as needed for custom projects. Receiving quotes and Purchase Orders for vendors as needed. Show less



IDEMIA

• France
• Software Development
• 700 & Above Employee

• Account Service Representative

  • May 1993 - Apr 2009

  * Promoted progressively within this plastic card manufacturer, which evolved from a privately owned company into an International Corporation. * Manage major accounts, including Latin American accounts. * Provide customers with sales quotations. * Plan and coordinate production and distribution of customer printed product. * Responsible for billing and handling customer complaints. * Provide consultation to customers in the area of graphics, card printing. * Attend daily production meetings to ensure orders flow through manufacturing and are shipped in a timely manner * Contribute to Monthly Forecasting. * Train new employees. Generated a training manual for new employees. * Internal Auditor for ISO 9000 certification. Audited various departments to obtain ISO 9000 certification. Audit as needed to ensure they remain in compliance with ISO 9000 regulations. Show less