Experience

Stuart Cardiology Group

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• • Feb 2017 - Present

  • Responsible for ensuring a functioning EMR environment for our multiple practice locations. • Testing and Upgrading a suite of medical software and applications on a regular basis. • Communicate regularly with Providers, Administrators and Staff in regard to ongoing projects and new company initiatives.• Interact and coordinate with 3rd party vendors often, whether it be for maintaining a functioning practice or in the pursuit of features needed to better the practice. • Create policies and streamlined workflows for multiple departments.• Document critical information and procedures in order to have a referenceable library. • Troubleshooting any issues that arise through out the business day including after hours support. • Interact with patients by either assisting with our technologies onsite or rare cases of conflict resolution. • Regularly sent for a number of certifications in multiple areas in order to meet the needs of the practice. Show less

• • Jan 2009 - Feb 2017

  • Lead multiple departments from Scheduling, Referrals, as well as Check-In/Out.• Responsible for the interviewing, hiring and training of clerical staff. • Manage and approve PTO, shift assignments, and work responsibilities dependent on the day's need.• Create policies and guidelines as well as running reports.• Review schedules and adjust templates based on analytics.• Regularly communicate with providers to meet the needs of a constantly fluid scheduling environment. • Required to have an inside/out knowledge of the inner workings of the department in order to fill in as needed in critical staff shortages or high call volume. • Interact with patients by either assisting with upcoming appointments or in rare cases provide conflict resolution and de-escalation. Show less

• • Jan 2006 - 2009

  • Perform a number of duties, including greeting patients and visitors, scheduling appointments with our providers and diagnostic departments, contacting the hospital to coordinate radiology testing, collecting balances as well as answering and routing calls.• Maintained strong knowledge of our companies EMR and scheduling software. • Responsible for training other clerical staff as our company's veteran super-user.



Delmonte Fresh Produce

• United States
• Government Relations
• 1 - 100 Employee

• • Jan 2002 - Dec 2005

• • Jan 1999 - Jan 2002