Experience

Edvisor

• Canada
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Experience Specialist - School

  • Jul 2018 - Present

  • Communicating electronically and in-person with international Online English-Language Schools, to set up profiles and service access • Reproduce, diagnose and resolve technical problems encountered by users • Provide training to schools for platform use and resolution of identified difficulties • Collect, organize and maintain a problems and solutions log for use by other technical support analysts • Follow up with support analysts to ensure changes to user platform’s and service accesses are performed



UNDP

• United States
• International Affairs
• 700 & Above Employee

• Administrative Associate

  • Nov 2013 - Oct 2016

  - Managed and increased the efficiency of support services- Coordinated physical verification of inventory and assets- Prepared and submitted periodic reports- Drafted the annual budget for management projects together with the operations manager- Developed and executed annual procurement plans for the management- Planned training sessions, inductions for new staff and assistant with general administration

• ICT Assistant

  • Jan 2001 - Oct 2013

  - Provided technical support to internal and external users- Planned and delivered training to corporate and local system staff- Sent out payments to internet, web hosting and consulting vendors- Purchased consumables- Helped to administer the network