Experience

OnlineCarStereo.com

• United States
• Retail Appliances, Electrical, and Electronic Equipment
• 1 - 100 Employee

• Operations Manager

  • Jun 2009 - Present

  E-Commerce Operations Manager Feb 2009 - Dec 4, 2015  Customer service answering phones and dealing with customer questions, complaints and inquiries. Printing daily orders and flagging high risk orders for verification.  Handling of customer issues on a timely matter when customers call to speak to manager.  Closing charged order by making labels and sending to the back for shipping.  Doing bank verifications for suspicious looking orders.  Starting UPS lost / damage claims and following up with customer and UPS. Also doing disputes with UPS when a claim is closed not in our favor.  Processing returns for exchange, store credit or refunds. And making sure it gets done before customers call wanting to get updates.  Following up with vendors when items are drop shipped and tracking numbers are on BIR.  Scheduling employees days off and managing times when work is slow.  Interviewing and hiring for customer service positions, and making sure new employees are trained.  Advising CEO when employees have an issue or concern.  Giving employee safety and front end meetings.  Ordering and maintaining front end stocked with office supplies.  Helping co-worker with printing and processing Amazon orders. Also contacting customers when an issue arises.  Show less