Facilitator and developer of collaborative design workshops

• Jan 2020 - Present

• Developing and delivering collaborative workshops to groups of 10-30 participants fostering creativity, multidisciplinary collaboration and team alignment to support Brand Republic in launching new products aligned with client objectives • Developed and delivered workshops at trade shows – APPA (Australian Promotional Products Association) • Use of Mural in delivering remote workshops • Problem solving utilising the Agile approach and Design thinking principles • Using the Business Model Canvas to collaboratively workshop ideas on how to add value to the customer experience through innovative promotional products • Content writing

Facilitator

• Mar 2019 - Jul 2021

Program Booking Coordinator for the Start Smart Program Sept 2020 - Present • Marketing the Start Smart financial literacy program to schools and liaising with senior stakeholders to achieve the client objectives • Managing bookings in the CRM for facilitators • Using excel spreadsheets, Word, PowerPoint Facilitator for the Start Smart Program May 2015 – Sept 2020 • Delivering engaging face-to-face and digital behavioural change workshops to primary school students on financial literacy • Marketing the Start Smart financial literacy program to schools and liaising with senior stakeholders to achieve the client objectives

Facilitator

• May 2015 - Mar 2019

Trainer

• May 2013 - Apr 2015

Training Developer and Facilitator

• Mar 2011 - May 2013

Developing and delivering coaching for groups and individuals in soft skills, career development, effective sales techniques, career advancement and change Developing and delivering coaching for groups and individuals in soft skills, career development, effective sales techniques, career advancement and change

Regional Training Manager

• Jun 2006 - Mar 2011

Developing, delivering and assessing training programmes based on the needs of short-term and long-term unemployed - Motivational Training, Soft Skills training, career development, leadership skills, communications skills Developing, delivering and assessing “in-house” facilitation of SMART CLIENT (CRM) Employment Application System for staff. Consultation with case managers and Business Managers to analyse training needs of clients and staff. Evaluating the effectiveness of training programs. Planning future course programs. Obtaining information on external courses for client and staff professional and personal improvement. Coaching and mentoring intensive support clients. Supporting and coaching a team of 8 Job search trainers across 16 branches including one Motivational Trainer

Sales Trainer

• Sep 2004 - Sep 2005

Delivering the sales training project for the international Italian furniture company NATUZZI (Italy, UK, Denmark, Serbia, and Australia). Training sales staff in effective sales techniques and efficient customer relations skills, stages of purchasing, processes of sales, and efficient management of the sale, devleoping customer relations using behavioural styles - based on the Personal Profile System – DISC Delivering the sales training project for the international Italian furniture company NATUZZI (Italy, UK, Denmark, Serbia, and Australia). Training sales staff in effective sales techniques and efficient customer relations skills, stages of purchasing, processes of sales, and efficient management of the sale, devleoping customer relations using behavioural styles - based on the Personal Profile System – DISC

Specialised English Language Facilitator and Interpreter

• Dec 2003 - Jul 2004

Developing and conducting specialised English courses for local Staff members “Basic English in the Work Environment”. Interpreting for International & local staff (Italian & Croatian) Developing and conducting specialised English courses for local Staff members “Basic English in the Work Environment”. Interpreting for International & local staff (Italian & Croatian)