Experience

Ab2 Institute of Accounting

• Australia
• Higher Education
• 1 - 100 Employee

• Compliance Specialist

  • Mar 2022 - Present



Cloud Plus Pty Ltd

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Compliance Specialist

  • Jan 2018 - Apr 2022

  Cloud Plus is a leading provider of Private Cloud Solutions. We operate our own Next Generation Network, Security and Cloud Services infrastructure. This provides a foundation to deliver highly integrated solutions for our Partners and Clients. All of our services are backed up by Cloud Plus’ 100% Committed support and the majority are covered by a 100% Uptime Guarantee backed by rebates. When buying a Private Cloud Solution from Cloud Plus, Partners and Clients can rest assured that it has been carefully designed to deliver the performance, scalability and security that they need. These individually tailored solutions leverage a broad suite of service elements across Data, Security, Hosting, Backup & DR, and Voice. Each element of the solution has a high level of fault tolerance and is based on best-of-breed infrastructure and software from leading vendors. These elements lock together to form a tightly integrated solution with a single point-of-contact for support, backed by industry-leading SLA’s. Show less



2GO Group, Inc.

• Philippines
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Business Process and Quality Assurance Supervisor

  • Jul 2016 - Dec 2017



Ascender HCM

• Australia
• Human Resources Services
• 100 - 200 Employee

• Compliance Officer

  • Sep 2014 - Jul 2016

  A business process outsourcing company offering recruitment and payroll services, and human resource advisory and learning to multinational companies working in the banking, health, apparel sectors, etc., in the Asia-Pacific region. o Responsible for the development and monitoring of the Shared Service Center’s policies and procedures o Makes recommendations and manages remedial work, and communicates key findings to senior management o Conducts regular risk assessments of the Shared Service Center Operations through Compliance Testing o Facilitates completion of process and policy documentation across all functions and teams in the Shared Service Center Show less



e-Business Services Inc.

• Philippines
• Financial Services
• 1 - 100 Employee

• Quality Assurance Specialist

  • Jul 2013 - Sep 2014

  The first direct agent of Western Union – an international money transfer service provider – in Asia-Pacific o Ensured standardization and compliance of business units with laws, regulations and policies thru verification of transactions, documents and practices o Provided recommendations for enhancements of policies and procedures to ensure mitigation of risks and uphold strong internal control measures o Educated internal customers on the policies and procedures, and communicated awareness on compliance, and ensured that sustenance of these knowledge is maintained and imbibed by all Business Units of the organization o Facilitated documentation of policies and procedures on identified processes with no written guidelines o Updated existing policies and procedures to conform with internal control measures, organizational changes, new regulations and other change drivers Show less



Arvato CRM Solutions

• United Kingdom
• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• Quality Assurance Specialist

  • Nov 2011 - Jul 2013

  A Germany-headquartered business process outsourcing company providing comprehensive range of services and solutions, from post production to electronic software distribution o Responsible for compliance of procedures and processes in the Quality team o Conducted random quality check on individual performance through regular transactional audits, maintaining performance scores and comparing results and trends with standards, controls and procedures o Identified training needs and improvement needs in processes, procedures and utilization o Worked closely with supervisors in the development, implementation and support of operational policies and procedures o Provided coaching and support to BPO specialists o Prepared data analysis reports and send them to operations managers across global sites. Reports contain analysis of reasons for quality failures/process adherence and recommendations for remedial actions o Handled special projects requiring quality performance analysis o Improved quality audit processes Show less