Senior Business Analyst (Provincial Policy)

• Dec 2014 - Present

*Product Owner* Leading strategy and development of a cloud-based self-service membership portal for 3K+ hospital leadership across the province to improve critical care KPI reporting to insights UX for C-suite hospital executives and system leaders. Led the CCSO website rebrand and redesign, from procurement to implementation of the new website. Created user personas, facilitated co-design workshops with cross-functional teams. Defined the product roadmap, site architecture, implemented rollout, and content management system *Knowledge Translation Specialist* On-going development and delivery of 25+ bi-monthly publicly broadcasted Critical Care Clinical Practice Rounds garnering 24K views on YouTube from multidisciplinary frontline workers to senior executives. Working with five physicians during the height of the pandemic, pulling together content on highly contentious topics such as on COVID-19 Variants, Vaccines and Triage Protocol. *Project Manager* Set the KPIs, and led the analysis, reporting and distribution of the Critical Care Workforce Profile with a team of six decision support, capturing health human resource metrics representing over nine thousand critical care nurses and multidisciplinary teams including design of a Townhall multidisciplinary table top workshop. *Committee Management* Provided senior governance support to the Critical Care Nursing Committee, Paediatric Critical Care Advisory Committee and Paediatric System Capacity and Capability Monitoring Working Group, developing close working relationships to chairs to lead and to progress the work of each provincial system leadership board. Show less

Founder and Creative Director

• Nov 2016 - Present

An emerging platform, community and creative consultancy enabling collaboration between public health and the creative industry to transform the healing culture around stigmatized or sensitive health topics. Since 2017, a registered non-profit collective of health policy makers, behaviour strategists, designers and artists, and most importantly, health storytellers. We specialize in experiential knowledge translation campaigns that heal communities, train creatives, and empower health story-tellers. Secured $280,000 in grant funding from the Canadian Social Sciences and Humanities Research Council for the co-creation of the Dying. series (www.dyingseries.ca). An experiential knowledge translation festival on death and dying, attracted over 5000 attendees, 26 speakers, including 4 opening and keynote speakers in the disciplines of design and healthcare including 29 exhibiting artists and designers. In its 4th year, Dying.2023 will continue to offer an opportunity to creatively engage in conversation about fragility, death, dying, loss, grief through the lens of art and design. Panelist speaker at The Pegasus Conference 2018- From Evidence to Action, on entrepreneurship and public health innovation. Exhibited evidence-based art on the caregiver experience on end-of-life care at Health Achieve 2017, a medical conference with over 6 thousand attendees. Recipient of the Ontario Social Impact Voucher (OSIV) Program, Ontario Centres for Excellence, funded by the Government of Ontario's Ministry of Economic Development and Growth. Show less

Executive Support (Policy Analyst) - Health and Wellbeing

• Aug 2013 - May 2014

Led the City’s Child Poverty Needs Assessment, using qualitative research, making recommendations taken forward into operational plans for children’s services. Led the development of the first Joint Strategic Needs Assessment (JSNA) City Supplement, a population health surveillance report, proposing recommendations for commissioning. Built the membership and implementation for the new nationally formed local Health and Wellbeing Board, including multi-sector policy and training for board members. Show less

Public Health Consultant

• Jun 2008 - Aug 2013

I worked with clients internationally ranging from academic, hospital and charity institutions on various projects in partnership building, health policy and research: - Published in Canadian Geriatrics Journal, global health system research for aging-populations (Montreal Jewish General Hospital and McGill University. Montreal, CANADA) 2013 - Co-founder and grant recipient for the partnership for the McGill Sustainable Eating Project, a health promotion service and training program (McGill University. Montreal, CANADA) 2010 - Qualitative research of air pollution near a primary school (Sipcot Area Environmental Monitors, Chennai, INDIA) 2008 - Program Evaluation of community-based Tuberculosis Control Program (HEADCON, Jaipur, INDIA) 2008 Show less

NHS 111 Project Officer (Health Analyst)

• Nov 2012 - May 2013

Prepared successful launch-readiness contracts, reports, briefing notes, and workflows for the Department of Health to launch the new national tele-health and electronic medical record service in 5 municipalities. Developed incident reporting systems alongside Clinical Lead post-implementation to key performance indicators, resolving issues, reviewing contracts and escalating risks to key partner providers. Prepared successful launch-readiness contracts, reports, briefing notes, and workflows for the Department of Health to launch the new national tele-health and electronic medical record service in 5 municipalities. Developed incident reporting systems alongside Clinical Lead post-implementation to key performance indicators, resolving issues, reviewing contracts and escalating risks to key partner providers.

Executive Assistant (Clinic Manager)

• Oct 2011 - Aug 2012

Established operational infrastructure of the oncology clinic in newly constructed space, including financial management, performance monitoring and procurement of all medical equipment. Deputy to the director, building close working relationships with senior project managers and hospital operation managers to embed the smooth running of the new clinic. Established operational infrastructure of the oncology clinic in newly constructed space, including financial management, performance monitoring and procurement of all medical equipment. Deputy to the director, building close working relationships with senior project managers and hospital operation managers to embed the smooth running of the new clinic.

Communication Coordinator

• Aug 2010 - May 2011

Program Evaluator

• Jan 2010 - Aug 2010