Experience

Hacienda Los Molinos Boutique Hotel

• Hospitality
• 1 - 100 Employee

• General Manager

  • Oct 2021 - Present



THE BRISTOL

• Hospitality
• 1 - 100 Employee

• Rooms Division Director and Residences Administrator

  • Feb 2017 - Aug 2021

  - Oversee Rooms Division operations including Concierge, Reception, guest relations, Valet Parking, Housekeeping and Security operations and assigned staff and their evaluations. - Monitor all front office financial operations. Set departmental targets, budgets and prepare monthly revenue/expense forecasts and reports. - Maintain customer service/satisfaction standards; handle customer service issues; ensure the best quality and experience is delivered by all staff. - Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement. - Perform daily room and property inspections. - Work closely with the quality control manager to ensure quality standards are met. - Make sure all operating procedures are in place, and redact/approve new procedures to meet standards. - Coordinate with other departments in the hotel and maintains open communications with them to find better ways to serve the guests - Maintain relationship with the owners of the Residences. - Be the liaison between the Bristol owners and the residence owners and communicate and ensure all the responsibilities are met by both parties. - Create and establish contracts for the rental properties and ensure all expenses and income is allocated correctly. - Prepare and maintain the general budget for the Residences. - Ensure Bristol quality standards are met on each of the Units. - Monthly report to the stakeholders. Show less



City Sightseeing Panama

• Marketing and Sales Manager

  • Aug 2013 - Dec 2016

  - Maintain franchise relations and look for new business opportunities, which can contribute to the growth of the company. - Responsible for all communications of the company to stakeholders and press media. - Responsible to Elaborate and execute sales, marketing, and operation strategies. - Maintain customer operations by establishing work schedule; assigning employees, providing backup. - Ensure quality standards are followed by executing surveys and monitoring calls. - Responsible to create reports, KPI’s to present to stakeholder meetings. - Create sales plans for all sales channels - Elaborate and execute marketing and sales budget and revise general budget for the company - Lead, motivate and coordinate the sales team to comply with goals. Show less



Las Clementinas Chambers, Cafe & Bar

• Sub Manager

  • Oct 2012 - Jul 2013

  - Oversee all operations of the hotel. - Elaborate and execute budget across all departments. (Sales, Marketing, operations overheads) - Elaborate and execute Hotel operational manual. - Participates in off site sales trips to grow the network and make new lead resulting in business opportunities. - Ensure sales reports are submitted in a timely manner. - Ensure associates are provided with necessary structure, motivation and training to satisfy needs and achieve organizational goals. - Ensure adequate staffing levels are maintained, following to; labor to budget, percent to sales and approved staffing guidelines. - Ensures compliance with goal-oriented position descriptions and reviews goals with each individual. - Reviews departmental incentive programs (i.e. Sales, Reservations, Rooms Revenue, Housekeeping, Associate of the Month) to ensure effectiveness. - Ensures new associates receive formal training by using the step-by-step training guides. - Create and reinforce company policies and procedures. - Maintain guest relations. CRM. Manage complaints. - Marketing and Advertising activities with positive results on ROI. Show less



Conservatorio S.A.

• Panama
• Real Estate
• 1 - 100 Employee

• Reservations and Sales Manager

  • Aug 2010 - Oct 2012

  - In charge of all communications to guests, prospective guests, all departments in the group. - Liaison with board of directors to decide new rates and promotions. - Liaison with travel agents to ensure activities to secure ROI - Maintaining the In-house reservation systems. - Arrange all activities requested by guests. - Review reservation booked daily - Responsible to elaborate occupancy forecast. - Responsible for training staff. - Responsible for recording travel agent rates. - Identify best performing account to continue developing incentives to drive ROI. - Supervise Group reservation and special handling for VIP guest. - Collaborate with maintenance and operation department to resolve all guest issues and maintain inventory of all rooms. - Maintain reports and statistics of the hotel accurately. - Create, manage and update the database of guests, travel agencies and related companies. - In charge of developing and creating marketing and advertising campaigns. Show less



MMF Systems (I) Pvt Ltd

• Hospitals and Health Care
• 1 - 100 Employee

• Market Research Associate

  • Jun 2008 - Aug 2010

  - Responsible to elaborate benchmarking reports for current and potential accounts nationwide in United States. - Responsible to develop new lead sales opportunities resulting in potential new accounts. - Responsible to elaborate SOP manuals for training purposes. - Coordinate compliance reports for current active accounts. - Responsible to elaborate KPI reports on a monthly and quarterly basis. - Maintain files and electronic documents up-to-date to ensure flow of the processes though all phases of the project. - Responsible to develop operational platform for current and potential accounts. Show less