Maria Vârlan-Delicote
Head of Product Master Data at Mercedes-Benz Romania- Claim this Profile
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English Full professional proficiency
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Romanian Native or bilingual proficiency
Topline Score
Bio
Credentials
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Certified Trainer
Ministerul Educației și Cercetării și Ministerul Muncii și Protecției SocialeJan, 2022- Sep, 2024
Experience
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Mercedes-Benz Romania
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Romania
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Motor Vehicle Manufacturing
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200 - 300 Employee
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Head of Product Master Data
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Jul 2022 - Present
* Led a team of 6 managers in a hybrid mode, overseeing 79 employees accountable for maintaining Product Master Data across Market and Central Layers. Managed the Shared Service Center operations delivering services to 40 global markets.* Orchestrated a high-performing team culture through targeted feedback, coaching, and transformational leadership. Collaboratively drove team transformation in alignment with internal strategy. Championed change communication and mindset shift, facilitating smooth transitions for strategic initiatives including transformation, digitization, and upskilling.* Reduced attrition rates through effective retention initiatives from 27% to 3% in 1 year. Stabilized the team within <1 year, simultaneously maintaining uninterrupted business operations, showcasing adept crisis management and leadership skills.* Spearheaded SLA management to support business performance standards. * Managed seamless End-to-End process delivery of the Shared Service Center team, ensuring compliance to internal processes and procedures. Cultivated robust partner & customer relationships, serving as a facilitator and third escalation point for intricate scenarios.* Took charge of budget planning, development and procurement activities within the allocated framework. * Represented the local division at upper management levels and HQ, acting as strategic liaison and maintaining transparent information flow. Coordinated the local management team with a unified vision and streamlined communication. Show less
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Team Manager | Product Master Data Manager
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Aug 2019 - Dec 2022
* Led a dynamic team of 16 Configuration & Quality specialists (direct reports) responsible for the Product Master Mata maintenance of the Mercedes-Benz portfolio for dedicated clients, ~10 markets around the world. Managed recruitment, motivation, performance appraisal, training, and development initiatives to foster a skilled and high performant workforce.* Built outstanding team competences and efficiency, elevated quality standards by aligning operations with strategic goals. Proactively identified opportunities for optimization and applied measures to achieve enhanced outcomes.* Increased service quality for the customers through KPIs, process improvements, standards adherence, data harmonization, and people development. Ensured successful implementation of action items to boost service delivery as defined in internal standards and SLAs.* Functioned as SPOC with HQ, while adeptly facilitating communication with designated markets. Held the role of secondary escalation point for addressing complaints and managing critical situations, securing prompt resolution and upholding customer confidence. Mentored the team members, offering insights and solutions for challenging situations and unique customer requests. * Ensured full documentation of service acceptance and authorized the supply of information and reports to central teams as needed. Show less
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Team leader | Quality Assurance
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Jun 2018 - Jul 2019
* Monitored and controlled the work of 8 Configuration Analysts, offering guidance and support for high technical complexity tasks, conducted regular spot checks to validate the data accuracy and documented the evaluations.* Led the quality assurance efforts for dynamically allocated markets, actively contributing to the attainment of the established KPIs, development of new procedures and standards. * Tracked customer requests and ensured their resolution within predefined quality parameters.* Advised and guided the Configuration Analysts in managing complex scenarios and special customer requests. Designed and conducted internal training modules and knowledge transfers to empower new team members, fostering a cohesive and proficient workforce.* Collaborated seamlessly with central teams and hierarchically, supplying reports as required for optimizing operations and decision-making.* Facilitated the process transition and support for customer migrations from different client services. Show less
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Configuration Analyst
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Sep 2015 - Jun 2018
* Led the rollout of the Mercedes-Benz portfolio for national markets, adapting offerings to meet a wide array of customer preferences and requirements.* Oversaw the maintenance of Master Data for allocated markets worldwide, ensuring data accuracy and consistency across systems.* Configured rules, algorithms, coefficients, and plausibility schemes tailored to individual customer demands, enhancing product customization options.* Maintained data quality through meticulous maintenance, testing, and comprehensive documentation, ensuring accuracy and compliance.* Conducted detailed data analysis and troubleshooting of system layers to identify and resolve discrepancies, optimizing data integrity.* Collaborated effectively with cross-functional teams to ensure the standardized and harmonized implementation of data, fostering seamless operations. Show less
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Education
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2016 - 2018
University POLITEHNICA of Bucharest
Master's degree, Quality of industrial products and services -
2012 - 2016
Universitatea „Politehnica” din București
Bachelor's degree, Engineering and Business Management -
2008 - 2012
National College of Informatics "Tudor Vianu"
Mathematics and Computer Science
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