Experience

Edenred Greece
• Greece
• Financial Services
• 1 - 100 Employee
• Inside Sales Representative

  • Nov 2022 - Present


GoStudent

• Austria
• Education Administration Programs
• 700 & Above Employee

• Account Manager

  • Mar 2022 - Nov 2022

  Responsibilities: Calling parents and students in need of tutoring and explaining how GoStudent and our service work Understanding the needs of the students and pairing them with the ideal tutor Convincing leads to buy packages worth €300 to €7,000 (subscription model) Sharing tips with colleagues and bringing new ideas to improve product and internal processes KPI tracking by using HubSpot CRM and monitoring monthly goals achivement Accomplishments: Monthly targets achieved from the 1st month of employment 248% target achivement for July 2022 Show less



Cosmote e-Value

• Greece
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Account Manager

  • Aug 2021 - Mar 2022

  Being part of the Commercial and International Business Development Division / Call center and contact services Managing 25 accounts from various sectors (FMCGs, Retail, Telecommunications, Pharmaceutical Inustry, Energy, Non-profit organizations etc.) Building strong client relationships to maintain old business and acquire new customers Collaborating with various internal departments (Operations, Technical departments, HR etc.) to ensure that they fulfill all customer requests for new and existing projects Acting as the client’s representative in a firm to ensure that their demands are met with a focus on improving the customer experience Resolving complaints and preventing additional issues by improving processes. Achieving cross-sellings, upsellings and contract renewals Show less



OTE Group of Companies (HTO)

• Greece
• Telecommunications
• 700 & Above Employee

• • Oct 2019 - Aug 2021

  Extra role as B2B Sales Expert except from Retail Sales RepresentativeBeing the ambassador of B2B sales procedures and training sales representatives

• • Jan 2016 - Aug 2021

  Presenting, promoting and selling telecommunications products/services using solid arguments to existing and prospective customers Establishing, developing and maintaining positive business and customer relationships Expediting the resolution of customer problems and complaints to maximize satisfaction Achieving agreed upon sales targets and outcomes within schedule Keeping abreast of best practices and promotional trends Training and supporting sales representatives for old and new projects Contributing in extra store roles, like cashier, merchandiser and deputy manager Show less

• • Jul 2019 - Dec 2020

• • Mar 2012 - Dec 2015

  Providing daily support to "OTE" services users including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation (fixed lines, internet and Cosmote TV) Communicating clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction. Ensuring customer satisfaction and providing professional customer support Acknowledging and resolving customer complaints. Managing firm's social media by communicating with clients who needed technical support Training and supporting junior CS representatives Show less



Department of Marketing & Communication, AUEB

• Greece
• Higher Education
• 1 - 100 Employee

• Market Research Interviewer

  • Sep 2009 - Jan 2012

  Participation in market researches about " Natural cosmetics" and "Green marketing" on behalf of Marketing Laboratory Responsibilities: approaching people individually by phone and in cosmetic shops explaining to people what the information will be used for asking people questions from a list and noting down their answers recording the information on computer using CATI software (for interviews by phone) contributing with data entry in SPSS Participation in market researches about " Natural cosmetics" and "Green marketing" on behalf of Marketing Laboratory Responsibilities: approaching people individually by phone and in cosmetic shops explaining to people what the information will be used for asking people questions from a list and noting down their answers recording the information on computer using CATI software (for interviews by phone) contributing with data entry in SPSS



Philips Lighting

• Appliances, Electrical, and Electronics Manufacturing

• Marketing Intern

  • Jun 2011 - Sep 2011

  Supporting the marketing team in daily administrative tasks Helping distribute marketing materials Managing and updating the company database Assisting in marketing and advertising promotional activities Supporting the marketing team in daily administrative tasks Helping distribute marketing materials Managing and updating the company database Assisting in marketing and advertising promotional activities



OTE

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Outbound Telemarketer

  • May 2010 - May 2011

  Making telephone calls to a list of current customers Proposing telecommunication services and describing their quality and benefits Cross-selling and upselling (fixed line products, "Conn-X" internet services , "OTE TV subscriptions) Making telephone calls to a list of current customers Proposing telecommunication services and describing their quality and benefits Cross-selling and upselling (fixed line products, "Conn-X" internet services , "OTE TV subscriptions)