Experience

Cobee

• Spain
• Financial Services
• 100 - 200 Employee

• • May 2023 - Present

• • Mar 2022 - May 2023



Onroad Spain

• Spain
• Consumer Services
• 1 - 100 Employee

• Customer Service Team Lead

  • Feb 2021 - Mar 2022



Spotahome

• Spain
• Real Estate
• 100 - 200 Employee

• Customer Services Agent

  • Apr 2019 - Feb 2021



Paula Bonet

• Barcelona y alrededores, España

• Encargado de tienda

  • Jul 2018 - Apr 2019

  Gerente de la tienda online y del correo laboral de la artista Paula Bonet. Gerente de la tienda online y del correo laboral de la artista Paula Bonet.



CPM International Contact Centre

• Spain
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Customer Service Specialist - AIRBNB

  • Mar 2017 - Mar 2019

  CPM International for AIRBNB Customer experience agent: - Non trip agent March-July 2017 - Trip Agent July-present. Customer service : all kind of issues between users of Airbnb. + Resolution of trip issues. CPM International for AIRBNB Customer experience agent: - Non trip agent March-July 2017 - Trip Agent July-present. Customer service : all kind of issues between users of Airbnb. + Resolution of trip issues.



Arvato CRM Solutions

• United Kingdom
• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• Customer Service Specialist - Booking.com

  • May 2016 - Feb 2017

  ARVATO for BOOKING.COM Customer service agent Customer service : all kind of issues between hotels and guests. ARVATO for BOOKING.COM Customer service agent Customer service : all kind of issues between hotels and guests.



Excess Baggage (Airports) Ltd

• Aeropuerto el Prat Barcelona

• Dependiente de tienda

  • Jan 2016 - Jul 2016

  + Left luggage service and travel store Shop assistant in left luggage service, travel store and luggage store. Opening /closing store. Cash closing. Sales. Information and customers and tourists service. + Left luggage service and travel store Shop assistant in left luggage service, travel store and luggage store. Opening /closing store. Cash closing. Sales. Information and customers and tourists service.



CINESA

• Spain
• Movies, Videos, and Sound
• 300 - 400 Employee

• Assistant Box Office

  • Jul 2007 - Sep 2015

  -- Summer and Christmas holidays from 2007 to 2012 -- Full time from September 2013 to 2015 + Barman, box-office, user/guest experience. Barman : cash closing, cleaning, customer service. Box-office : cash closing, customer service, loyalty card service. Usher/Guest experience : cleaning, information y customer service. -- Summer and Christmas holidays from 2007 to 2012 -- Full time from September 2013 to 2015 + Barman, box-office, user/guest experience. Barman : cash closing, cleaning, customer service. Box-office : cash closing, customer service, loyalty card service. Usher/Guest experience : cleaning, information y customer service.



Araldi SL

• Santander y alrededores, España

• Encuestador

  • Jul 2008 - Sep 2009

  -- Summer 2008 and 2009. + ARALDI S.L. Terminal ferry Santander-Plymouth-Southampon Pollster Polls in the Ministry of Industry/Tourism campaing: FRONTUR. English and french. -- Summer 2008 and 2009. + ARALDI S.L. Terminal ferry Santander-Plymouth-Southampon Pollster Polls in the Ministry of Industry/Tourism campaing: FRONTUR. English and french.