Experience

Europe Emirates Group

• United Arab Emirates
• Business Consulting and Services
• 1 - 100 Employee

• Business Set Up Executive

  • Nov 2022 - Present

  Business Setup Advisor assists and guides entrepreneurs, existing businesses and companies through company incorporation and implementation in offshore & onshore jurisdictions. Consulting with the customer and progressing to the final stages of the sale. - Achieving sales quota - Achieving KPI targets - Achieving customer success Business Setup Advisor assists and guides entrepreneurs, existing businesses and companies through company incorporation and implementation in offshore & onshore jurisdictions. Consulting with the customer and progressing to the final stages of the sale. - Achieving sales quota - Achieving KPI targets - Achieving customer success



Freelance

• Remote

• Odoo - Project Manager & Functional Consultant

  • May 2022 - Oct 2022



Odoo

• Belgium
• Software Development
• 700 & Above Employee

• Project Manager & Functional Consultant

  • Feb 2020 - Apr 2022

  • Led business optimization strategies and ERP implementation projects for Middle Eastern and African SMEs, spanning diverse industries (retail, manufacturing and services). • Successfully delivered 10+ projects and heavily contributed to another 20+ projects, including gap analysis, process design, software configuration and customization. • Highest team contributor to R&D due to constant feedback to the product team regarding loopholes and client pain points, articulated effectively and solution oriented. • Upsold features and functionalities to existing clients to maximize their benefit optimization from Odoo. • Acquired new clients as referrals due to my reputation and good relationship with existing clients. • Achieved 98% CSI for the year of 2021. Show less



ITG Holding

• Lebanon
• IT Services and IT Consulting
• 100 - 200 Employee

• Operation Manager

  • Oct 2015 - Dec 2019

  • Oversaw the supply chain management process, coordinated warehouse staff and reinforced safety standards.• Controlled expenses, maintained inventory and managed employees as well as assisted in modifying contracts with existing clients to manage profit & loss.• Integrated RFID technology and led process improvement team to reduce store delivery miss picks from 2.75% to 0.29%, greatly reducing the cost of rework, product returns, redeliveries and improving customer satisfaction.• Enabled team members to develop ideas for process improvements for batch and zone picking and direct store delivery to customers on a timely basis and in excellent condition resulting in increased hourly pick rate from 120 to 180 pieces per hour, reduced labor costs and headcount.• Interfaced with executive managements to identify areas of improvement and software recommendations.• Developed and implemented Standard Operational Procedures resulting in a remarkable enhancement in customer satisfactions rating which increased from 1.5 to 4.2 over 5.• Promoted 8 employees to higher levels in the organization through mentoring and enablement. Show less

• Distribution Center Supervisor | Operation Supervisor

  • Nov 2013 - Sep 2015

  • Managed daily operational functions of distribution center and ensured effective management and achievement of daily goals and commitment to customers’ needs.• Supervised 30 employees in warehousing, receiving and shipping. Trained, evaluated, coached and developed team members which improved overall team spirit and maintained organizational performance, utilizing Key Performance indicator (KPIs) to monitor performance.• Developed and implemented product delivery process that simplified and maximized driver’s time as well as reduced overtime and on time deliveries.• Maintained appropriate inventory level by conducting cycle counts, stock counts as well as performed audits on inbound/outbound shipments and returns to ensure accuracy. Show less



TARROS S.p.a.

• Italy
• Maritime Transportation
• 100 - 200 Employee

• Business Development Manager

  • Jan 2012 - Sep 2013

  • Conducted in-depth research to generate leads through strategic marketing and networking. • Engaged in business events in order to interact with potential clients and business partners that culminated in a partnering with CMA CGM and other shipping companies. • Forecast sales opportunities and execute sales strategy to ensure that growth and profitability are achieved. • Conducted in-depth research to generate leads through strategic marketing and networking. • Engaged in business events in order to interact with potential clients and business partners that culminated in a partnering with CMA CGM and other shipping companies. • Forecast sales opportunities and execute sales strategy to ensure that growth and profitability are achieved.



Hyundai Lebanon - Century Motor Company

• Lebanon
• Automotive
• 1 - 100 Employee

• Sales Consultant

  • Jan 2011 - Dec 2011



Mac Design

• Lebanon

• Store Manager

  • Jan 2008 - Dec 2010