Experience

CCG

• Accounting
• 300 - 400 Employee

• Associate Director

  • Sep 2002 - Present

  • Develop and assess internal policies and procedures to ensure high quality standards and best use available resources • Create training plans to address technical development, customer service, professionalism and other related areas • Research new programs and services, evaluating revenue potential and creating business cases as required • Evaluate outside vendors and make recommendations, including initiating a change of vendor projected to increase revenue by $800,000 • Successfully addressed sensitive contract adjustment, negotiating an increase in fees of 40% • Review and approve proficiency evaluations, refresher courses, tools and coaching for anyone not meeting performance standards • Implemented new quality assurance process to reduce processing time by 33% • Assumed key role in overhauling global evaluation methodology, including re-structuring position specific evaluations and development standards • Mentor project managers and senior associates using real time feedback, vision, goals and process milestones • Launched and facilitated technology development committee to evaluate and provide feedback on recommendations for software improvement; streamlining the process and encouraging staff and managers to actively submit ideas for new features • Resolve high priority projects by working closely with state agencies, including participating in settlement negotiations • Perform cost analysis, identify additional opportunities and outline recommended course of action for high profile projects Show less