Program Manager

• Mar 2022 - Present

As program manager at Thomas More I coordinate several related projects that are installed to build & execute the organisation's strategy. Keeping an eye on the risks involved and on the opportunities to optimize existing processes, I help to grow efficiency and effectiveness. Using a student centric mindset solutions for strategic challenges will need to fit the current & future needs of our audience in an ever changing context. As program manager at Thomas More I coordinate several related projects that are installed to build & execute the organisation's strategy. Keeping an eye on the risks involved and on the opportunities to optimize existing processes, I help to grow efficiency and effectiveness. Using a student centric mindset solutions for strategic challenges will need to fit the current & future needs of our audience in an ever changing context.

Certified facilitator in team enforcement and strategy development

• Nov 2021 - Present

As a certified facilitator using LEGO® SERIOUS PLAY® method and materials in workshops I help your organization enforcing the team alignment & cooperation and strategy development in times of change. The LEGO® SERIOUS PLAY® methodology is an innovative process designed to enhance innovation and business performance. Based on research which shows that this kind of hands-on, minds-on learning produces a deeper, more meaningful understanding of the world and its possibilities, the LEGO® SERIOUS PLAY® methodology deepens the reflection process and supports an effective dialogue – for everyone in the organization.

Consultant

• Sep 2021 - Mar 2022

Head of Marketing Benelux

• May 2019 - Sep 2021

Since Jan. 2019 a Benelux marketing department has been set up, consolidating the marketing, pricing, loyalty, e-commerce & retail and BI teams over both countries. I lead the marketing team and focus on sharing best practices and alignment with stakeholders in both countries in order to control the budget and achieve the business targets. Digital transformation in marketing, from a customer centric perspective is my approach. Since Jan. 2019 a Benelux marketing department has been set up, consolidating the marketing, pricing, loyalty, e-commerce & retail and BI teams over both countries. I lead the marketing team and focus on sharing best practices and alignment with stakeholders in both countries in order to control the budget and achieve the business targets. Digital transformation in marketing, from a customer centric perspective is my approach.

Marketing Manager

• Jan 2017 - May 2019

Wolters Kluwer Belgium has left the BU structure behind in 2016, starting in 2017 with a customer focussed organization. In this new organization, I take up the position of marketing manager for all Wolters Kluwer target markets, starting from our gathered, cross expertise knowlegde on the customers. We call this function "Market Engagement Management" as this is exactly what we will do: "Engage the Market", using marketing automation, strategy plans based on customer journeys, using digital assets & analytics to gain insights in the needs of our customers. Customer acquistion, satisfaction and retention are the main targets to achieve with the new team.

Business Development Manager

• Jan 2015 - Jan 2017

I am pursuing opportunities for long-term growth from customers, markets, and relationships by :-Finding new customers and offering more value to current ones-Figuring out where new customers “live” (in terms of “buying mindset“) and find a way to reach them-Building and leveraging relationships founded on trust and integrity to facilitate opportunitiesMy aim is to improve the Wolters Kluwer organization’s market position and achieve financial growth

Business Manager

• Sep 2007 - Dec 2014

Business Development & Relationship Management Coaching and mentoring of Finance professionals at the TriFinance customers Exploring new projects & business opportunities Building long term relationships with financial departements in all their challenges and supporting their growth Offering the best pragmatical solutions, in a handson, no nonsense manner using the flexibel organisation of TriFinance Business Development & Relationship Management Coaching and mentoring of Finance professionals at the TriFinance customers Exploring new projects & business opportunities Building long term relationships with financial departements in all their challenges and supporting their growth Offering the best pragmatical solutions, in a handson, no nonsense manner using the flexibel organisation of TriFinance

Global Account Manager

• 1997 - 2007

Exploring the opportunities within the changing/merging market of Credit Insurance (NCM & Gerling), accepting increasing responsibility as Key Account Manager for multinational companies and as Global Team Leader. Key focus area’s in these positions were: o People/team development in an international environment within a matrix organisation o Customer and solutions focus based on profound audit of the credit department and procedures o Translating business needs to supporting partners (underwriters, finance, admin, IT, HR, legal) o Management of special projects: internal integration after merger and process improvement, dealing with banks, brokers and reinsurers on risk management issues and financial engineering (securitarisation, captives)

Account Manager

• Sep 1991 - Aug 1997

Drafting & creating tailor made credit insurance solutions for multinational companies Offering standard SME policies, together with banking partners, to companies in need for credit. Sales and account management Drafting & creating tailor made credit insurance solutions for multinational companies Offering standard SME policies, together with banking partners, to companies in need for credit. Sales and account management