Experience

Fraig and Associates Project Management

• Data Registrar and Customer Intake Specialist

  • Jul 2019 - Present

  o Answering questions about our company's products or services. o Processing orders and transactions. o Posting financial transactions (cash and credit). o Resolving issues and troubleshooting problems. o Delivering information about a company's offerings. o Providing proactive customer outreach. o Handling customer complaints. o Collecting and analysing customer feedback. o Answering questions about our company's products or services. o Processing orders and transactions. o Posting financial transactions (cash and credit). o Resolving issues and troubleshooting problems. o Delivering information about a company's offerings. o Providing proactive customer outreach. o Handling customer complaints. o Collecting and analysing customer feedback.



St. Raphael Contracting

• Project Coordinator

  • May 2015 - Jun 2019

  o Provide administrative support including the scheduling of meetings/appointments, expense reporting, and project specific assistance to the project execution team.o Deliver status reports to stakeholders for budgeting and planning purposes.

• Document Controller

  • May 2012 - May 2015

  o Set up, copy, scan and store documentso Create templateso Manage requests for documentationo File documents in physical and digital records and ensure appropriate storageo Review and maintain the accuracy of the records, editing where necessary to ensure they are up to date



Bibliotheca Alexandrina

• Egypt
• Libraries
• 700 & Above Employee

• Web and Graphic designer

  • 2009 - 2012

  o Consulting with clients to understand their needs o Working with developers and designers to create a design strategy. o Selecting and editing images for websites. o Choosing fonts and color schemes for websites. o Testing sites to ensure that they are working correctly. o Keeping abreast of image editing software innovations. o Maintaining coding knowledge through extra training. o Consulting with clients to understand their needs o Working with developers and designers to create a design strategy. o Selecting and editing images for websites. o Choosing fonts and color schemes for websites. o Testing sites to ensure that they are working correctly. o Keeping abreast of image editing software innovations. o Maintaining coding knowledge through extra training.



Xlab Group

• Egypt
• Advertising Services
• 1 - 100 Employee

• Graphic Web Designer

  • 2007 - 2009

  o Consulting with clients to understand their needs o Working with developers and designers to create a design strategy. o Selecting and editing images for websites. o Choosing fonts and color schemes for websites. o Testing sites to ensure that they are working correctly. o Keeping abreast of image editing software innovations. o Maintaining coding knowledge through extra training. o Consulting with clients to understand their needs o Working with developers and designers to create a design strategy. o Selecting and editing images for websites. o Choosing fonts and color schemes for websites. o Testing sites to ensure that they are working correctly. o Keeping abreast of image editing software innovations. o Maintaining coding knowledge through extra training.