Experience

JLR North America

• United States
• Motor Vehicle Manufacturing
• 500 - 600 Employee

• Information Technology Product Manager

  • Aug 2002 - Present

  Mahwah, N.J. Responsible for the IT support of several business units including Customer Relationship Center, Consumer Affairs, Customer Journey, and Customer Relationship Management. Responsible as the NA IT lead for the transformational deployment of SAP CRM, ensuring all integration is working as required in-market, and business customer requirements are deployed fit for purpose. Responsible for the on-boarding of new vendors for integration. Coordinate and support all necessary work streams… Show more Responsible for the IT support of several business units including Customer Relationship Center, Consumer Affairs, Customer Journey, and Customer Relationship Management. Responsible as the NA IT lead for the transformational deployment of SAP CRM, ensuring all integration is working as required in-market, and business customer requirements are deployed fit for purpose. Responsible for the on-boarding of new vendors for integration. Coordinate and support all necessary work streams to promote change across multiple geographies, vendors, business units, as well as IT technical landscape, IT software portfolios, IT integration areas, Program Management Office and Finance.

• Business Relationship Lead, After Sales

  • 2011 - 2014

  Mahwah, N.J. Responsible for the support of various business units including After Sales, Warranty, Parts, Customer Services, Re-marketing and Technical Services. Implemented several major projects to increase customer satisfaction, reduce costs, and/or increase revenue. Serve as the IT Lead for the North American implementation of SAP Warranty. In this role, ensure all NA business processes for the management of Warranty are documented and included in the deployment plan. Work through Business… Show more Responsible for the support of various business units including After Sales, Warranty, Parts, Customer Services, Re-marketing and Technical Services. Implemented several major projects to increase customer satisfaction, reduce costs, and/or increase revenue. Serve as the IT Lead for the North American implementation of SAP Warranty. In this role, ensure all NA business processes for the management of Warranty are documented and included in the deployment plan. Work through Business Process Master List, Story Boarding of business processes, Business Process Documentation, and Functional Specifications. Ensure NA properly reviewed and approved all documents ahead of Build phase. Review global deployment plans and make recommendations to support the successful implementation in market, ensuring especially that all legal requirements were met with no risk. Supported the implementation of SAP ECC 6.0 for Finance.

• Group Lead, Client Server Systems

  • 2009 - 2011

  Mahwah, N.J. Responsible for all systems within the Client Server portfolio, supporting various business units. Software applications include, Customer Relationship Center, Consumer Affairs, Warranty Parts Return. Responsible for the complete redeployment of the Customer Assistance Tracking System for the US Internal and Field, Canada, and UK, which included major business transformations and alignment of versioned software across all users. Responsible for the implementation of a Warranty Parts… Show more Responsible for all systems within the Client Server portfolio, supporting various business units. Software applications include, Customer Relationship Center, Consumer Affairs, Warranty Parts Return. Responsible for the complete redeployment of the Customer Assistance Tracking System for the US Internal and Field, Canada, and UK, which included major business transformations and alignment of versioned software across all users. Responsible for the implementation of a Warranty Parts Return System that enabled the North American NSC to recoup considerable savings in the process of returning parts for re-manufacture and resell. Responsible for the migration of NA applications post sale of Jaguar Land Rover by Ford Motor Company.

• Group Lead, AS400 Systems

  • 2004 - 2009

  Mahwah, N.J. Responsible for all software enhancement projects for applications hosted on the IBM AS400. Responsible for major systems deployments including Warranty Parts Return, and the migration of Land Rover Warranty operations into the Ford legacy application after Ford's purchase of Land Rover.

• Developer / Business Analyst / Project Manager

  • 2002 - 2004

  Mahwah, N.J. Responsible for the Development, Business Analysis and Project Management for software enhancements and new projects on a midrange AS400 environment. Projects include business areas such as Vehicle Distribution, Parts Management, Sales, After Sales.



Groupe PSA

• France
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Information Systems Manager

  • 1993 - 2001

  Lyndhurst, NJ Managed the full operations and strategy of Information Technology for the North American National Sales Company, including operational budgeting, vendor relationships, and the full portfolio of business systems and supporting landscape. Researched and recommended strategic software and hardware solutions to support transformational programs. Responsible for the creation and maintenance of a large Access Database for the comparison of competitor information for use in strategic business… Show more Managed the full operations and strategy of Information Technology for the North American National Sales Company, including operational budgeting, vendor relationships, and the full portfolio of business systems and supporting landscape. Researched and recommended strategic software and hardware solutions to support transformational programs. Responsible for the creation and maintenance of a large Access Database for the comparison of competitor information for use in strategic business decisions. Show less



Imrex

• Singapore
• Defense and Space Manufacturing
• 1 - 100 Employee

• Senior IT Project Manager / Consultant

  • 1985 - 1993

  Great Neck, NY Provided technical and business design consultancy in the pre and post sales cycle. Provided project management, business analysis and design for multiple concurrent clients. Managed all levels of software transformation to meet each client's organizational needs including data migration, software modification, complete end to end testing, user acceptable testing, and deployment. Ensured communications were clear and effective across all teams both internal and external.