Experience

Macnaught

• Australia
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Customer Service Co-ordinator

  • Jun 2018 - Present



BSA Limited.

• Australia
• Telecommunications
• 300 - 400 Employee

• Insights and Analytics | Shift Supervisor

  • Jan 2011 - Aug 2017

  Responsibilities of this job role included; Building and maintaining working relationships with relevant internal and Foxtel stakeholders to ensure that their requirements for business improvement, data and reporting are met. Managing customer relationships and ensure that service levels are met and exceeded. Ensure adequate processes are in place within the business to enable timely, efficient and accurate KPI analysis and reporting. Ensuring that the relevant stakeholders are aware of the financial implications (if any) of KPI performance. Resolving problems as quickly and effectively as possible, escalating to management when required. and one of My favorites, The ability to promote thinking “outside the box” and develop plans to implement change. A very innovative role