Experience

TGEcommerce

• Hungary
• Technology, Information and Internet
• 1 - 100 Employee

• CS Project Coordinator

  • Jan 2023 - Present

  • Oracle Service Cloud Admin responsibility for the ongoing configuration, support and administration.• Create and maintain reports for the team to understand their KPIs. • Coordinate automations and integrations between platforms • Updating and QA of CS articles and forms on website • Sending out campaigns to customers

• Website QA (Ecommerce)

  • Jul 2019 - Dec 2022

  • Testing and verifying order management system settings • Ensured that shipping information is accurate on site and in the system orders • Work with members of the Fulfilment, BA and DEV teams •Took part in functional A/B testing of features • Perform User Acceptance Testing of the functional requirements on site across multiple browsers and devices • Reported bugs and errors • Created detailed, comprehensive and well-structured test cases



Inpedio

• Budapest, Hungary

• Quality Assurance Test Engineer

  • Sep 2017 - Jul 2019

  • Tested applications dealing with cyber security. • Reported bugs and provided improvement ideas. • Tested applications dealing with cyber security. • Reported bugs and provided improvement ideas.



Sykes

• Hungary, Budapest

• Web site editor (HP web support)

  • Sep 2015 - Aug 2017

  • Maintained quality of HP website content on a daily basis in Russian language for four countries (Russia, Ukraine, Belarus and Kazakhstan). • Done Search Engine Optimization projects by using analytical tools as Brightedge and Adobe Analytics (on average analyzed 500 keywords per month). • Analyzed KPI metrics and customer feedbacks on a monthly basis (around 300 comments per month) • Created around 30 presentations about HP web performance • Took part in a reoccurring user acceptance testing, a global project that was coming under the tight deadlines and involved close cooperation with teams located in the US, Asia, and Latin America regions. • Trained 3 new employees • Was acknowledged for having sharp eyes in finding issues (reported the biggest amount of different website related issues) • Introduced improvements to a website by doing competitor’s analysis Show less



Vynohradiv educational complex

• Украина

• Teacher of English

  • Sep 2013 - Aug 2015

  • Taught 90 students of 6 to 15 years old, 20 contact hours per week. • Managed constant communication with 20 parents by progress reports and attendance record. • In collaboration with charity organization from Netherlands («Teaching Orphans») created, planned and organized interactive Skype lessons for students. • Served as the key host teacher to a Peace Corp volonteer (co-taught lessons, introduced innovative teaching methods) • Taught 90 students of 6 to 15 years old, 20 contact hours per week. • Managed constant communication with 20 parents by progress reports and attendance record. • In collaboration with charity organization from Netherlands («Teaching Orphans») created, planned and organized interactive Skype lessons for students. • Served as the key host teacher to a Peace Corp volonteer (co-taught lessons, introduced innovative teaching methods)