Experience

adjarabet.am

• Armenia
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Personal Service Manager

  • Mar 2021 - Present

• QA Specialist

  • Sep 2018 - Present

  - Ensuring functional and UI testing of website - Ensuring testing processes of payment systems - Developing test cases - Reporting results to monitoring team

• Senior CS Agent

  • Feb 2017 - Mar 2021

  - Addressing customer service inquiries in a timely fashion - Providing input in improving internal processes - Resolving customer issues via calls, web chat



Crossroad of Ideas-Youth NG

• Yerevan, Armenia

• Graphic Designer

  • Sep 2019 - Nov 2020

  - Creating of visual guides - Creating of visual guides



Globbing

• United States
• Retail
• 1 - 100 Employee

• Project Manager, Manual QA Specialist

  • May 2015 - Jun 2017

  - Researching of competitors and market analyzing - Creating UX prototypes and providing the web usability - Coordinating communications between departments - Providing manual - black box testing - Researching of competitors and market analyzing - Creating UX prototypes and providing the web usability - Coordinating communications between departments - Providing manual - black box testing



DAVID TOUR

• France
• Truck Transportation

• Tourism Manager

  • Nov 2011 - Feb 2013

  - Creating tour packages- Booking implementation- Visa arrangements- Communicating with customers- Solving customers travel issues

• Bookkeeper

  • Jul 2012 - 2013

  - Issuing receipts to customers via E-invoicing soft