Experience

SuperJet International

• Italy
• Airlines and Aviation
• 1 - 100 Employee

• CAMO MP&P

  • Mar 2018 - Present

• Customer Services Technical Support Engineer

  • Feb 2013 - Mar 2018

  After-Sales Technical Support, Service Engineering, Customer Services- Technical Front Office activity: first point of contact with our International Corporate clients when they submit an Aircraft or Service-related Technical Query for the Superjet 100 series (SSJ100) aircraft.- Continuing CRM (Customer Relationship Management) development and training for the technical support department- AOG activity support and coordination with Field Service Representatives and Customer Services Teams- Coordination and liaison of Service Engineering activity with Spare & Logistics Groups- Basic knowledge of the EASA part 21 and part M - Technical requests management and statistical analysis- Service Engineering presentations for meetings and conferences (e.g. coordination for the joint presentation for all operators conferences, start data pack for new customers, etc.)- Simultaneous translation support (Italian-Russian-Italian) during joint technical meetings and Technical documentation translation (Russian-English-Russian) Show less



Superjet International S.p.A.

• Italy
• Airlines and Aviation
• 1 - 100 Employee

• Intern – Customer Services

  • Jul 2012 - Feb 2013

  Assisted in development of Service Engineering Technical Database Specifications Provided statistical analysis of AFL requests file Coordinated Technical Tickets for Customer Care Center management Participated in VAMP – Virtual Aircraft Multipurpose Platform project Participated in “Premio Innovazione Finmeccanica" Assisted in development of Service Engineering Technical Database Specifications Provided statistical analysis of AFL requests file Coordinated Technical Tickets for Customer Care Center management Participated in VAMP – Virtual Aircraft Multipurpose Platform project Participated in “Premio Innovazione Finmeccanica"



Forli Airport, SEAF S.p.A.

• Sales Agent – East dpt., check-in, Ticket office, Help Desk, Lost & Found

  • Apr 2009 - Mar 2012

  Assisted in the development and optimization of marketing strategies to improve the load factor and flight revenue of flights to/from Forlì Airport for eastern destinations such as Moscow, St Petersburg, Bucharest, Prague, Tallinn, etc. Participated in workshops and fairs aimed at promoting the airport as a focal destination for tourism and business in Emilia Romagna region Provided analysis of load factor trends Responsible for preparing Sales Department performance reports Flights check-in, Ticket office, Help Desk, Lost & Found Show less



Rimini Airport, Aeradria S.p.A.

• Ticket/Gate/Check-in Agent

  • Apr 2003 - Dec 2008

  Check-in, Help Desk, Lost & Found, W&B Check-in, Help Desk, Lost & Found, W&B