Experience

Vicook

• Italy
• Restaurants
• 1 - 100 Employee

• Responsabile Ristorante Aziendale

  • Sep 2022 - Present



Excelsior Hotel Gallia, a Luxury Collection Hotel, Milan

• Italy
• Hospitality
• 100 - 200 Employee

• Restaurant Manager

  • Jan 2019 - Aug 2022

  Responsibilities Manage, coordinate and training staff Recruiting and interviewing new staff Organize and supervise shifts Coordinate daily front and back of the house restaurant operations Maintain high standards of quality control, hygiene and safety Ensure hight levels of service and customer satisfaction Handling special request from guests and complaints Responsibilities Manage, coordinate and training staff Recruiting and interviewing new staff Organize and supervise shifts Coordinate daily front and back of the house restaurant operations Maintain high standards of quality control, hygiene and safety Ensure hight levels of service and customer satisfaction Handling special request from guests and complaints



Four Seasons Hotels and Resorts

• Canada
• Hospitality
• 700 & Above Employee

• Assistant Restaurant and Banquet Manager

  • 2014 - 2017

  • Responsible for hiring, training and supervising of Lane staff members, explaining company goals, producing greater efficiency and job enjoyment• Fully in charge of Sunday Brunch• Dealt with and resolved customers complaints• Ensured the highest standards of food and beverage service• Managed Breakfast, Lunch and Dinner covers through booking control • Developed, implemented and managed promotion and publicity programs offered in Hotel

• Assistant Room Service Manager

  • 2012 - 2014

  • Maximized the efficiency of room service operations• Assisted in employee training to ensure full compliance with room service policies and procedures• Supervised the performance of room service staff and addressed any issues in a timely, professional manner• Actively participated in daily procedural tasks, paper work, profit and loss reports and budgeting