Marian Monge
Sales Account Manager at Bizmatics: A Harris Computer Company- Claim this Profile
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Bio
Credentials
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Become a Tech Recruiter
LinkedInOct, 2022- Nov, 2024 -
Establishing a Well-Being Programme in Your Organisation
LinkedInOct, 2022- Nov, 2024 -
Technical Recruiting
LinkedInAug, 2022- Nov, 2024
Experience
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Bizmatics: A Harris Computer Company
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Software Development
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200 - 300 Employee
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Sales Account Manager
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Feb 2023 - Present
PrognoCIS by Bizmatics Inc Support sales staff in working with existing clients and uncovering opportunities for add-on timekeeping and activity accounting product lines. · Target and gather qualified attendees to participate in open client webinar sessions for our flagship and add on products · Enter qualified leads into Salesforce. · Work with the Account Executive and assist with order processing for small orders · Gather data on key competitors, including information on functionality and pricing · Attend regional tradeshows, Client Meetings, and User Group events
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CriticalRiver Inc.
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United States
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IT Services and IT Consulting
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500 - 600 Employee
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Talent Adquisition - Technical Recruiter
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May 2022 - Nov 2022
o Design and implement overall recruiting strategy. o Source and attract candidates by using databases, social media, etc. o Conduct interviews and filter candidates for open positions. o Develop and update job descriptions and job specifications. o Perform job and task analysis to document job requirements and objectives o Source and recruit candidates by using databases, social media and other platforms. o Screen candidates resumes and job applications. o Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule. o Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes. o Onboard new employees in order to become fully integrated. o Monitor and apply HR recruiting best practices. o Provide analytical and well documented recruiting reports to the rest of the team. o Act as a point of contact and build influential candidate relationships during the selection process. o Promote company’s reputation as “best place to work”.
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Glow
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United States
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Insurance
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1 - 100 Employee
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Sales Development Representative
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Jul 2021 - May 2022
Reaching out to prospects through a high volume of outbound sales calls,also via email. Develop sales strategies to draw in potential customers. Research and identify potential prospect companies and specific individuals within the target companies. Create relationships with customers to identify their potential needs and present product information to match those needs. Perform regular follow-up calls/emails to identify new potential needs. Reaching out to prospects through a high volume of outbound sales calls,also via email. Develop sales strategies to draw in potential customers. Research and identify potential prospect companies and specific individuals within the target companies. Create relationships with customers to identify their potential needs and present product information to match those needs. Perform regular follow-up calls/emails to identify new potential needs.
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Kareo, a Tebra company
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United States
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Software Development
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200 - 300 Employee
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SDR - Lead qualification and solutions coordinator
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Sep 2019 - May 2021
Educate medical professionals on how Kareo can help them streamline processes, grow their practice, delight patients, and get paid quicker.Qualify all sales leads and set appointmentsExhibit superior customer service in all prospect/customer engagement.Engage prospects via phone, email, and SMS — exceeding daily/monthly goals.Successfully communicate with contacts via the phone daily.Ability and willingness to execute over 30-60 calls / day and dedicate est. of 4-5 hours on the phone.Profile customers and correctly document in appropriate toolsIdentify and qualify key aspects of a potential lead (need, budget, timeframe and authority)Anticipate customers’ needs and match them with appropriate products and services
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Medical Billing and Clinical Software Specialist (Technical Support Agent)
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Mar 2018 - Sep 2019
Provide outstanding customer support to our clients with their Kareo products and services and troubleshoot their technical difficultiesAssist clients with navigating through our platform and provide customer support through inbound calls and emailsResolve client’s issues and questions while working closely with our internal team and external partnersProvide a positive image for Kareo to customers by cheerfully assisting customers with problems.Provide training to empower customers to use Kareo to improve their operations as well as becoming a subject matter expert on or softwareAct as a key team member in our growing company and work closely with people throughout the company.
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CMA CGM
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France
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Maritime Transportation
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700 & Above Employee
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Export bookings executive & Training and Recruitment (Talent Adquisition)
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Aug 2017 - Feb 2018
American President Lines Logistics which is now part of the CMA business as well. Book vessels and container logistics processes. Training new hires and recruit new employees during this time. Recruit agents for Customer Service with English skills. Manage the entire recruitment process for all internal and external candidates; sourcing, screening, interviewing and offer. Grow positive and credible relationships with candidates, hiring managers, and teammates Develop and implements the trainings to ensure the needs of the Department are identified and met. Review the performance of the trainers and program in order to continually improve. Manage, assess, train, and mentor the Training team. Perform other job-related duties as assigned.
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Client Services Incorporated
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United States
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Financial Services
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300 - 400 Employee
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Collections representative
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Apr 2016 - Aug 2017
Improve communication skills by negotiating with consumers by phone, to establish payment arrangements in accordance with the legislation, and the company policy and values. Utilize company technology to lead consumer interactions. Calling, emailing, & making payment arrangements with customers. Update bad debts provision, prepare analysis on debts and monitor account performance. Make daily business to consumer collection calls. Improve communication skills by negotiating with consumers by phone, to establish payment arrangements in accordance with the legislation, and the company policy and values. Utilize company technology to lead consumer interactions. Calling, emailing, & making payment arrangements with customers. Update bad debts provision, prepare analysis on debts and monitor account performance. Make daily business to consumer collection calls.
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Hewlett Packard Enterprise
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Engineer Onsite dispatcher
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Jul 2015 - Jan 2016
Answering calls and email requests for HPE (Hardware Users) that need an onsite engineer. Explaining possible solutions to ensure that customers feel valued and supported through active listening Engaging with irate customers to diffuse tense situations. Understand customer pain points and help drive escalations by coordinating between Hardware Management and engineering teams. Sending the engineers to the sites that were needing assistance with their hardware. Informing the issue and filling the request.
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Equifax Costa Rica
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Costa Rica
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IT Services and IT Consulting
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300 - 400 Employee
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Mortgage - Loans & Credit Analyst
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Jan 2013 - Jul 2015
Contact customers by e-mail or telephone to secure claim copies, arrange repayment or resolve disputes on deductions. Monitor and process transactions on a daily basis. Research credit history (i.e., collect personal or business data for analysis, run credit reports, etc.). Perform credit analysis on new and existing customers Follow up overdue accounts; initiate demand letters, phone calls to delinquent accounts and external debt collection, etc. Contact customers by e-mail or telephone to secure claim copies, arrange repayment or resolve disputes on deductions. Monitor and process transactions on a daily basis. Research credit history (i.e., collect personal or business data for analysis, run credit reports, etc.). Perform credit analysis on new and existing customers Follow up overdue accounts; initiate demand letters, phone calls to delinquent accounts and external debt collection, etc.
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SYKES Costa Rica
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Costa Rica
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Transaction Support Center
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Jul 2012 - Jan 2013
Providing support for bank transactions and submitting customer disputes. Handle incoming calls for orders, service and product information in a timely and professional manner, following department procedures. Handling complex situations or escalation calls. Engaging with irate customers to diffuse tense situations. Utilizing applications, tools, office packages and software as needed appropriately. Achieve and maintain Performance Objectives. Providing support for bank transactions and submitting customer disputes. Handle incoming calls for orders, service and product information in a timely and professional manner, following department procedures. Handling complex situations or escalation calls. Engaging with irate customers to diffuse tense situations. Utilizing applications, tools, office packages and software as needed appropriately. Achieve and maintain Performance Objectives.
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Education
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2007 - 2011
Berea High School
High School Diploma -
2000 - 2006
Berea Elementary and Middle School
Elementary education
Community
