Mariangela Mancuso
Google My Business Agent at Google My Business (GMB) Instant Verification & Ranking- Claim this Profile
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English Limited working proficiency
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Spanish Limited working proficiency
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Italiano Native or bilingual proficiency
Topline Score
Bio
Credentials
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Apple Certified Associate - Mac Integration Basics 11.0
AppleJan, 2021- Sep, 2024 -
Apple Certified Support Professional (ACSP)
AppleJul, 2019- Sep, 2024
Experience
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Google My Business (GMB) Instant Verification & Ranking
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Google My Business Agent
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Oct 2021 - Present
(Directly employed by Teleperformance Hellas) - Resolve complex pre-escalated customer cases through strategic issue resolution strategies. - Provide comprehensive support for Google my business for representing companies on Google platforms, with case follow-up and time record resolution. (Directly employed by Teleperformance Hellas) - Resolve complex pre-escalated customer cases through strategic issue resolution strategies. - Provide comprehensive support for Google my business for representing companies on Google platforms, with case follow-up and time record resolution.
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Apple
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Indonesia
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Software Development
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1 - 100 Employee
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T2 Customer Care Expert (Billing & Accounting and Technical Support)
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Jul 2019 - Oct 2021
(Directly employed by Teleperformance Hellas) - Resolve complex pre-escalated customer cases through strategic issue resolution strategies - Provide full iOS/macOS and account administration support with cases follow-ups and time-record resolution. Brand ambassador. Successful upselling strategies. - Efficiently implemented a full customer support based on solid continuity strategies linking two different areas of expertise (Directly employed by Teleperformance Hellas) - Resolve complex pre-escalated customer cases through strategic issue resolution strategies - Provide full iOS/macOS and account administration support with cases follow-ups and time-record resolution. Brand ambassador. Successful upselling strategies. - Efficiently implemented a full customer support based on solid continuity strategies linking two different areas of expertise
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Freelancer Photographer
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Oct 2017 - Jan 2018
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Social Media Manager
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Jul 2017 - Jan 2018
- Created eye-catchy and creative content- Suggested and implement new features to develop brand awareness, like promotions and competitions- Performed research on current benchmark trends and audience preferences- Designed and implement social media strategy to align with business goals- Set specific objectives and report on ROI- Generated, edit, publish and share engaging content daily (e.g. original text, photos, videos and news)- Monitored SEO and web traffic metrics- Collaborated with other teams, like marketing, sales and customer service to ensure brand consistency- Communicated with followers, respond to queries in a timely manner and monitor customer reviews- Oversaw social media accounts’ design (e.g. Facebook timeline cover, profile pictures and blog layout)- Stayed up-to-date with current technologies and trends in social media, design tools and applications Show less
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Event Planner & Coordinator
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Apr 2017 - Dec 2017
- Event planning, design and production while managing all project delivery elements within time limits- Liaised with clients to identify their needs and to ensure customer satisfaction- Conducted market research, gather information and negotiate contracts prior to closing any deals- Provided feedback and periodic reports to stakeholders- Proposed ideas to improve provided services and event quality- Organized facilities and manage all event’s details such as decor, catering, entertainment, -transportation, location, invitee list, special guests, equipment, promotional material & more- Ensured compliance with insurance, legal, health and safety obligations- Specified staff requirements and coordinate their activities- Cooperated with marketing and PR to promote and publicize eventProactively handled any arising issues and troubleshoot any emerging problems on the event day- Conducted pre- and post – event evaluations and report on outcomes- Researched market, identify event opportunities and generated interest Show less
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Magazine Editor
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Jan 2013 - Jan 2014
(Internship) - Selected articles for issues and planning publication contents - Interviewed Italian emerging artists for the magazine - Generated ideas for articles and features - Organized meetings with writers and designers to discuss and plan the features section of the magazine - Read, wrote and researching features and articles - Rewrote, edited, proofreading and subbed copy to ensure it is ready to go to press - Attended relevant events, fairs and conferences - Ensuring that all feature articles comply with ethical codes of practice and legal guidelines. Show less
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Inditex
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Spain
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Retail
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700 & Above Employee
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Sales Associate
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Jan 2011 - Jan 2012
- Ensured high levels of customer satisfaction through excellent sales service - Assessed customers needs and provided assistance and information on product features - Welcomed customers to the store and answer their queries - Followed and achieve department’s sales goals on a monthly, quarterly and yearly basis - Conducted competitive sales achievements - Maintained in-stock and presentable condition assigned areas - Inventory management - Remained knowledgeable on products offered and discuss available options - Warehouse space optimization - Processed POS (point of sale) purchases - Handled returns of merchandise - Built productive trust relationships with customers Show less
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Education
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2009 - 2014
University of Perugia
BSc, Public, Digital and Business Communication
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