Mariana P.

Marketing and Communications Manager at Armenian Institute
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Contact Information
us****@****om
(386) 825-5501
Location
Yerevan, Yerevan, Armenia, AM
Languages
  • Português Native or bilingual proficiency
  • Inglês Native or bilingual proficiency
  • Espanhol Limited working proficiency

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Caroline Neves Siqueira

Mariana é uma excelente profissional e companheira de trabalho, sempre tivemos uma interação de muito respeito e parceria, pois ela sempre se dispõe a melhorar os processos e compartilhar conhecimentos e aprendizados, e também não hesita em aprender. Sua experiência em diferentes áreas do turismo e seu constante aprimoramento, trazem pontos de vista que enriquecem as discussões e transformam os desafios em oportunidades. Fico muito feliz de ter feito parte da trajetória da Mari, ter visto o seu crescimento e evolução, e por ela ter confiado em mim enquanto líder, para ajudá-la a desenvolver-se ainda mais.

RODRIGO TORT 👨‍👩‍👦

Extremamente responsável e comprometida! De longe uma das assistentes mais dedicadas e com uma visão ampla de tudo. Ótima atenção as detalhes e ótimo bom senso além de uma eficiente comunicação também em inglês. Indico para áreas de vendas, mkt, planejamento. Sucesso Mari!

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Credentials

  • Fundamentos de Inbound Marketing para Gestores - RD Station
    RD University
    Jun, 2020
    - Sep, 2024
  • Marketing de Conteúdo
    Rock University
    Dec, 2020
    - Sep, 2024

Experience

  • Armenian Institute
    • United Kingdom
    • Non-profit Organizations
    • 1 - 100 Employee
    • Marketing and Communications Manager
      • May 2023 - Present

      Social Media: ● Manage the charity’s social media including Facebook, LinkedIn, Twitter and Instagram accounts with the aim of maximising engagement and building our audiences Administration: ● Newsletter management including drafting the content, managing the database and reporting on impact ● Website management including updating the content, commissioning new content for the website, updating the events page and ensuring proper functionality of the website ● Work with the director to support them on the renewal emails ● Create and maintain an internal calendar for our events ● Work closely with the graphic designer to develop social cards, flyers and posters for all communication channels Events: ● General assistance at public events that are hybrid or solely online ● Ensure events are promoted across all channels with at least 3-4 weeks lead times Show less

  • Armenian Association of Professional Tourist Guides
    • Armenia
    • Civic and Social Organizations
    • Tourist Guide
      • Jan 2023 - Present

      Tourist Guide The tours are guided in Portuguese, Spanish and English. https://guides.am/en/dt_team/mariana_papazian/ Tourist Guide The tours are guided in Portuguese, Spanish and English. https://guides.am/en/dt_team/mariana_papazian/

  • Tripathon Travel
    • Lebanon
    • Travel Arrangements
    • 1 - 100 Employee
    • Tourism Advisor
      • Nov 2022 - Present

      The business focus is to supply travel agencies with Tourism services (accommodation, Transfer and travel insurance). The regional offices are throughout Lebanon - Egypt, Armenia, and Iraq-Kurdistan Region. The Tourism Advisor is responsible for: •Helping agencies with the technical use of the system •Assisting agencies with their daily requests •Monitoring the system for any errors affecting bookings •Providing a high level of service to clients •Advising good hotel options •Making bookings and modifying existing bookings •Preparing offers & quotations, giving advice, and sharing knowledge/expertise about hotels, services, destinations Show less

  • Maritours
    • Germany
    • Travel Arrangements
    • Tour Guide
      • Jul 2018 - Sep 2022

      Since 2018 I work as a Tour Guide in São Paulo, with general city tours and also specialized ones, for example: “The culture of Avenida Paulista”, “São Paulo and its immigrants” and “The Armenian Presence in the city of São Paulo”. The languages of the tours are Portuguese, Spanish, and English. Since 2018 I work as a Tour Guide in São Paulo, with general city tours and also specialized ones, for example: “The culture of Avenida Paulista”, “São Paulo and its immigrants” and “The Armenian Presence in the city of São Paulo”. The languages of the tours are Portuguese, Spanish, and English.

  • Matueté
    • Brazil
    • Leisure, Travel & Tourism
    • 1 - 100 Employee
    • Customer Service Assistant
      • Feb 2022 - Jul 2022

      Assistance in creating a detailed and personalized travel plan for the customer's trip, and operating the travel plan. Issuance of vouchers travel insurance and itineraries, verification and control of final travel details and documents required by passengers. Use of SABRE and Axus systems. Assistance to customers during the trip. Assistance in creating a detailed and personalized travel plan for the customer's trip, and operating the travel plan. Issuance of vouchers travel insurance and itineraries, verification and control of final travel details and documents required by passengers. Use of SABRE and Axus systems. Assistance to customers during the trip.

  • Degusti
    • Brazil
    • Food & Beverages
    • 1 - 100 Employee
    • Marketing Coordinator
      • Feb 2021 - Sep 2021

      Management of the company's social media (Site, Linkedin, Facebook and Instagram). Maintenance of social media SEO. Creation of blogposts. Creation of email marketing. Partnership management. Influence Marketing. Social Listening. Branding. Management of the company's social media (Site, Linkedin, Facebook and Instagram). Maintenance of social media SEO. Creation of blogposts. Creation of email marketing. Partnership management. Influence Marketing. Social Listening. Branding.

  • HIS Brasil Turismo
    • Brazil
    • Travel Arrangements
    • 1 - 100 Employee
    • Travel Specialist and Marketing Analist
      • Jan 2020 - Jan 2021

      Creation of a detailed and personalized travel plan for the customer travel, responsible for the sales and operation of the travel plan. Issuance of vouchers travels insurance and itineraries, verification, and control of the final details of the trip and necessary documents by the passengers. Assistance to clients while traveling. Use of STUR CRM system, contact with hotels, and product portfolio partners in different languages. After-sales contact with passengers and travel agencies to assess the quality of the services provided. Management of the company's social media (Website, Linkedin, Facebook, and Instagram). Revision of the department's email marketing. Creating partnerships for Lives. Maintenance of social media SEO. Creation of blogposts. Partnership management. Influence Marketing. Social Listening. Show less

  • B&B Hotels Brasil
    • Brazil
    • Hospitality
    • 1 - 100 Employee
    • Sales and Marketing Trainee
      • Jul 2019 - Dec 2019

      Contact OTAs to enter system information and pricing. Planning preparation for competitive analysis, maintenance of B2B business planning, drafting of letters of agreement and RFPs. Assistance to the Revenue and Reservation Management Department. Analysis of events relevant to hotels and assistance in the preparation of marketing plans. Event organization. Use of Opera, Omnibees, Vertical Booking, Booking, CMNET and PMWEB. Maintenance of extranets, reviews and reputation indicators of each property. Show less

  • Teresa Perez Tours
    • Brazil
    • Travel Arrangements
    • 1 - 100 Employee
    • Sales Trainee
      • Jul 2018 - Mar 2019

      Follow up on the trips of the clients of the consultants. Assistance on the creation of a detailed and personalized travel plan for the customer travel. Trainings on tourist destinations and equipment. Use of the SABER system and the private CRM company system. RSVP support for company events. Contact with hotels and product portfolio partners in different languages. Preparation of travel material and request of amenities for customers. I have participated on weekly meetings to improve the team relationship and find ways to evolve with the feedback of the leaders. Show less

  • Maritimos (Maritimos Agencia Turismo Ltda.)
    • 1 - 100 Employee
    • Administrative Assistant Trainee
      • May 2018 - Jun 2018

      Customer service and assistance in forwarding the demands to the consultants. Trainings about the cruises sold by the company. Administrative assistance in the office. Customer service and assistance in forwarding the demands to the consultants. Trainings about the cruises sold by the company. Administrative assistance in the office.

  • Firmenich
    • Switzerland
    • Chemical Manufacturing
    • 700 & Above Employee
    • Vacation Internship
      • Jul 2016 - Jul 2016

      During the vacation internship, I was in the Customer Care area of ​​Aromas, where I used the Excel system a lot and I had some knowledge of the SAP and Esker systems. I generated several reports, such as: company's punctuality indicators and forecasts of purchases of certain clients besides having participated in the daily meetings of the Customer Care team. During the vacation internship, I was in the Customer Care area of ​​Aromas, where I used the Excel system a lot and I had some knowledge of the SAP and Esker systems. I generated several reports, such as: company's punctuality indicators and forecasts of purchases of certain clients besides having participated in the daily meetings of the Customer Care team.

Education

  • Fundação Getúlio Vargas
    Graduate Degree in Marketing and Digital Media, Marketing
    2020 - 2021
  • IFSP - Federal Institute of Education, Science and Technology of São Paulo
    Bachelor of Technology, Tourism
    2016 - 2019
  • Sunderland College
    Programa de Qualificação Internacional em Turismo e Hospitalidade - Ministério do Turismo, Turismo e Hospitalidade
    2018 - 2018
  • ETEC - Escola Técnica Estadual
    Tour Guide Credential, Tourism
    2017 - 2018

Community

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