Bar Manager

• Mar 2023 - Present

Night Manager

• Jul 2021 - Mar 2023

Recruitment Business Manager

• Sep 2020 - Jul 2021

Senior Hostess

• Sep 2018 - Jan 2020

- maintain a positive and full of energy attitude at all time - have always the highest standard of image and personal hygiene - keep track on the reservations, acknowledging all relevant information prior opening - ensure that the company policies, procedures and health & regulations are respected to the letter - update and implement procedures and strategies to improve the efficiency of the service - ensure the Guest data is recorded, analyzed and delivered to maintain a clean and accurate database - attend trainings requested by Management in order to meet the Company Standards - encourage respect and trust with the decisions taken by the Management - respond and handle customer complaints promptly and professionally ensuring Guests perceive the outcome as satisfactory - have a good knowledge about regular customers, specially premium ones in order to improve their comfort at the venue and contribute to rebooking - follow up with the guests to ensure satisfaction with service - contribute to generate an ideal atmosphere of Entertainment for the Guests and work for the associates - maintain always a professional approach with Guests during all communications, including social media and telephone chats - obtain and analyze regularly feedback from Guests to ensure an excellent Guest Experience - share with guests any promotions or events we have in any possible opportunity Show less

Guest Relations Executive

• Jul 2017 - Aug 2018

Ensuring and providing flawless, upscale, professional and high class guest service experiences; Analyzing customer feedback and providing strategic direction to continuously improve overall rating; Responding to guests needs and anticipating their unstated ones. Ensuring and providing flawless, upscale, professional and high class guest service experiences; Analyzing customer feedback and providing strategic direction to continuously improve overall rating; Responding to guests needs and anticipating their unstated ones.

Hostess

• Apr 2016 - Jun 2017

- welcome and acknowledge all guests according to company standards - anticipate and address guest’s service needs - set up host/hostess desk - review guest reservations and make recommendations - maintain a station chart and cover count - answer telephones according to the standards - inspect and maintain daily menus to ensure quality - ensure proper table set-up and make minor adjustments as needed - to be fully conversant with all Food and Beverage policies and procedures Show less

Accountant

• Jul 2012 - Mar 2016

- Calculation and payment of wages - Treatment of primary records - Preparation of bank records - Signing contracts with entrepreneurs - Preparation of tax returns - Charging taxes - Opening and closing of affairs in the State Registration Service - Manage daily cash activity, wires, and transfers - Resolve accounting issues as they arise - Follow-up on discrepancies and Ad hoc financial analysis - Work with individuals in other departments within the company - Demonstrate good communication and customer service skills with individuals both within and outside the organization Show less