Experience

Blockchain.com

• United Kingdom
• Internet Publishing
• 700 & Above Employee

• Customer Service Representative

  • Jun 2021 - Present

  Deliver multi-channel customer support (email and chat) via Zendesk for cryptocurrency-related inquiries and problem-solving. Educate users on transactions and security. Employ internal systems for logging, documenting, and following up on cases. Deliver multi-channel customer support (email and chat) via Zendesk for cryptocurrency-related inquiries and problem-solving. Educate users on transactions and security. Employ internal systems for logging, documenting, and following up on cases.



Davnar Training

• Argentina
• Computer Hardware Manufacturing
• 1 - 100 Employee

• Bilingual Customer Service Representative

  • Mar 2019 - Feb 2023

  Provided customer assistance in both English and Spanish, efficiently resolving inquiries, offering detailed product information, and seamlessly processing orders. Demonstrated linguistic proficiency by translating a range of crucial company documents, such as legal contracts, marketing materials, technical manuals, and websites. Provided customer assistance in both English and Spanish, efficiently resolving inquiries, offering detailed product information, and seamlessly processing orders. Demonstrated linguistic proficiency by translating a range of crucial company documents, such as legal contracts, marketing materials, technical manuals, and websites.



Mozio Group

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Service Expert

  • Jun 2019 - Mar 2020

  Handled emails and chats via Zendesk for Customers, Service Providers, and Partners. Ensured prompt, effective responses for excellent service. Maintained satisfaction via personalized communication, exceeding expectations by proactively addressing needs and resolving concerns. Handled emails and chats via Zendesk for Customers, Service Providers, and Partners. Ensured prompt, effective responses for excellent service. Maintained satisfaction via personalized communication, exceeding expectations by proactively addressing needs and resolving concerns.



Destel SA

• Telecommunications
• 1 - 100 Employee

• Quality and Training Coordinator

  • Jan 2016 - Dec 2018

  Implemented quality and training processes to boost compliance and account performance. Coached staff for high call centre standards, tracked metrics for improvements, and optimized logistics. Ensured Back-office sales efficiency, delivered training, held weekly meetings for improvement, and devised performance plans for productivity. Implemented quality and training processes to boost compliance and account performance. Coached staff for high call centre standards, tracked metrics for improvements, and optimized logistics. Ensured Back-office sales efficiency, delivered training, held weekly meetings for improvement, and devised performance plans for productivity.



Apex America

• Argentina
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Quality and Training Specialist

  • Jun 2007 - Dec 2012

  Conducted quality evaluations for Capital One and Claro Argentina, identifying improvements and ensuring adherence to standards. Trained new call center staff, enhanced online resources, and facilitated consistent assessments. Collaborated cross-functionally to drive performance enhancements and provided insights from evaluation trends.

• Customer Service Representative

  • Nov 2004 - Jul 2007

  Handled inbound customer calls, addressing product usage, billing, and general inquiries. Delivered prompt, accurate responses for positive experiences. Troubleshoot technical issues, managed complaints and collaborated with the de-escalation team for resolutions. Maintained current product knowledge for accurate information. Documented interactions for comprehensive records.