Mariana Santos

Administrative Operational at PayPlan
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Contact Information
us****@****om
(386) 825-5501
Location
Lisbon Metropolitan Area, PT
Languages
  • Português Native or bilingual proficiency
  • Inglês Full professional proficiency
  • Espanhol Limited working proficiency
Skills

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Credentials

  • CAP Higiene e Segurança e Ambiente n IV
    Escola Profissional Gustave Eiffel
    Sep, 2011
    - Nov, 2024
  • Certificado de Formação Profissional
    Escola Profissional Gustave Eiffel
    Jul, 2011
    - Nov, 2024

Experience

  • PayPlan
    • United Kingdom
    • Financial Services
    • 100 - 200 Employee
    • Administrative Operational
      • Oct 2019 - Present

      Services team. Set-up Debt Management Plans (DMP) for England and Wales domestic clients. Contact clients via phone (inbound and outbound), email and internal apps. Explain DMP process to clients and set-up the process; contact creditors; accept payments among others. Services team. Set-up Debt Management Plans (DMP) for England and Wales domestic clients. Contact clients via phone (inbound and outbound), email and internal apps. Explain DMP process to clients and set-up the process; contact creditors; accept payments among others.

  • BNP Paribas - Securities Services
    • France
    • Financial Services
    • 700 & Above Employee
    • Brokerage management team
      • Feb 2018 - Jun 2019

      GUA (Give up agreement) initiation, add/remove accounts, analysis and set-up; MACRO analysis and corrections; Contacting clients, brokers and other teams; Broker fees management, among others. GUA (Give up agreement) initiation, add/remove accounts, analysis and set-up; MACRO analysis and corrections; Contacting clients, brokers and other teams; Broker fees management, among others.

  • Hertz
    • United States
    • Travel Arrangements
    • 700 & Above Employee
    • Car sales agent
      • Oct 2016 - Jan 2018

      Opening and closing contracts; Sell services and products; Deal with payments an refunds; Check the cars; Help customers; Open and close the store, among others. Opening and closing contracts; Sell services and products; Deal with payments an refunds; Check the cars; Help customers; Open and close the store, among others.

  • Avis Budget Group
    • United States
    • Travel Arrangements
    • 700 & Above Employee
    • Recepcionista
      • Apr 2015 - Oct 2016

      Opening and closing contracts; Sell services and products; Check the fleet; Take care of reports, overdue contracts, GPS ́s and Wi-Fi devices; Open and close the store, among others. Opening and closing contracts; Sell services and products; Check the fleet; Take care of reports, overdue contracts, GPS ́s and Wi-Fi devices; Open and close the store, among others.

  • Randstad
    • Netherlands
    • Human Resources Services
    • 700 & Above Employee
    • Operadora Backoffice
      • Mar 2012 - Aug 2014

      Handling with costumers orders through stores, phone line and direct agents, such as updating data, tariff change, number transfer using Siebel, CRM and Osgas apps. Call center operator (Inbound e Outbound) to confirm data and update information, using Carbon app. Handling with costumers orders through stores, phone line and direct agents, such as updating data, tariff change, number transfer using Siebel, CRM and Osgas apps. Call center operator (Inbound e Outbound) to confirm data and update information, using Carbon app.

  • Auchan Retail
    • France
    • Retail
    • 700 & Above Employee
    • Christmas reinforcement
      • Nov 2010 - Dec 2011

  • Edifer
    • Portugal
    • Construction
    • 100 - 200 Employee
    • Internship
      • Mar 2011 - Jun 2011

      Grupo Edifer Estrada do Seminário nº 4, 2610-171 Lisboa (Portugal) Hygiene, safety and health at work and environment functions. Grupo Edifer Estrada do Seminário nº 4, 2610-171 Lisboa (Portugal) Hygiene, safety and health at work and environment functions.

Education

  • Escola Profissional Gustave Eiffel
    Trainer Certificate
    2011 - 2011
  • Escola Profissional Gustave Eiffel - Lumiar
    12 grade + Certificado de Aptidão Profissional (CAP) Level 4, Safety and Hygiene at Work
    2008 - 2011
  • Instituto Superior de Educação e Ciências
    Licenciatura, Energias Renováveis e Ambiente
    2013 -

Community

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