Mariana Rodeiro Capozzi

Production Assistant at Rototom Sunsplash European Reggae Festival
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Contact Information
us****@****om
(386) 825-5501
Location
Spain, ES
Languages
  • English Full professional proficiency
  • Portuguese Native or bilingual proficiency
  • Spanish Native or bilingual proficiency
  • Italian Elementary proficiency
  • Galician Native or bilingual proficiency

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Victor Oliveira

Mariana is an asset for any organization. Team player, organized, excellent analysis and organizational skills, business orientated and operational minded. I had the pleasure to work with her in several key projects and have no problem recommending her for any position. Her understanding of the business and her ease to work on a multicultural environment really makes a difference driving forward day to day operations.

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Credentials

  • Professional Scrum Master™ I (PSM I)
    Scrum.org
    Feb, 2023
    - Oct, 2024
  • Aprende Excel 2019
    LinkedIn
    Apr, 2022
    - Oct, 2024
  • Excel: Trucos (Office 365/Microsoft 365)
    LinkedIn
    Apr, 2022
    - Oct, 2024
  • Trucos rápidos de Excel (Office 365/Microsoft 365)
    LinkedIn
    Apr, 2022
    - Oct, 2024
  • Learning Excel 2016
    LinkedIn
    Apr, 2017
    - Oct, 2024

Experience

  • Rototom Sunsplash European Reggae Festival
    • Events Services
    • 1 - 100 Employee
    • Production Assistant
      • May 2022 - Present

      *Manage accommodation needs for artists and staff. *Maintain schedules, managed deadlines and interfaced with teammates to support production activities. *Coordination with media, artistic and logistic departments. *Management and follow-up of internships for students. *Stay alert, active and ready to respond to any request at any time using variety of available resources. *Manage accommodation needs for artists and staff. *Maintain schedules, managed deadlines and interfaced with teammates to support production activities. *Coordination with media, artistic and logistic departments. *Management and follow-up of internships for students. *Stay alert, active and ready to respond to any request at any time using variety of available resources.

  • MTS Globe
    • Spain
    • Travel Arrangements
    • 500 - 600 Employee
    • Business Workflow Manager - Operations
      • Apr 2017 - Feb 2022

      *Coordination between commercial , IT, destinations and clients, identifying current business practices and assisting in their optimization , as well as implementation of best practices. *General application/process support for users: being first level support for questions and doubts about the usage of the applications. *Definition of functional requirements together with Product Owners to fill product gaps and generate value for users and stakeholders. *Create user stories establishing acceptance criteria and priority, and finally follow up with Product Owners until their release. * Control and execution of commercial and operational set-ups within Destinations and Global Applications. * Design optimized scenarios in coordination with the local teams, Key Account Managers and/or IT. * Coordination and organization of processes related to the expansion to new destinations. Show less

  • Hotelbeds Group
    • Georgia
    • Hospitality
    • Operations and Booking Agent
      • May 2014 - Apr 2017

      * Provide excellent customer service. * Handle booking amendments and cancellations. * Liaise with suppliers the smooth running of reservations. * Deal with inquiries, requests and complaints of B2C and B2B clients via telephone and e-mail. * Ensure that all queries and issues are settled promptly and accurately. * Provide excellent customer service. * Handle booking amendments and cancellations. * Liaise with suppliers the smooth running of reservations. * Deal with inquiries, requests and complaints of B2C and B2B clients via telephone and e-mail. * Ensure that all queries and issues are settled promptly and accurately.

  • Language teacher
    • Belgium
    • Professional Training and Coaching
    • 1 - 100 Employee
    • Private English Tutor for Adults
      • Dec 2013 - May 2014

      * Improved grades and helped to develop interest for English language and grammar. * Drafted personalized lesson plans to ensure high levels of interest from students. * Improved grades and helped to develop interest for English language and grammar. * Drafted personalized lesson plans to ensure high levels of interest from students.

  • Ping Pong Dim Sum
    • United Kingdom
    • Restaurants
    • 1 - 100 Employee
    • Waitress - Bartender
      • Sep 2013 - Dec 2013

      *Provided prompt, courteous and reliable service with a customer-focused attitude. *Built relationship with customers and provided great service consistently. *Contributed to a positive team environment. *Maintained calm presence during periods of high volume. *Provided prompt, courteous and reliable service with a customer-focused attitude. *Built relationship with customers and provided great service consistently. *Contributed to a positive team environment. *Maintained calm presence during periods of high volume.

Education

  • Universidad de Santiago de Compostela
    Bachelor's degree, English Language and Literature, General
    2006 - 2012
  • Universidad de Murcia
    Diploma of Education, Meeting and Event Planning
    2021 - 2021

Community

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