Experience

Quigley Eye Specialists

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Appointment Scheduler

  • Mar 2023 - Present



Casa

• Tonalá y alrededores, México

• Mom

  • Aug 2004 - Present



Frontier Communications

• Telecommunications
• 700 & Above Employee

• Technical Support Representative

  • Jul 2022 - Jan 2023

  -Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones. -Managed high levels of call flow and responded to Internet and phone service technical support needs. -Assisted customers in identifying issues and explained solutions to restore service and functionality. -Usage of multiple tools to diagnose failures in Copper Lines (phone service troubleshooting). -Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular, and laptops. -Collaborated with supervisors and 2nd level of support by escalating and addressing customer inquiries or technical issues. -Used ticketing systems to manage and process support actions and requests. -Documented support interactions for future reference. Show less