Experience

Exoticca

• Spain
• Travel Arrangements
• 200 - 300 Employee

• • Jul 2023 - Present

• • Aug 2022 - Present

• • Aug 2021 - Jul 2023

• • Sep 2021 - Aug 2022



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Experience Advocate

  • Mar 2020 - Sep 2021

  Excellent work environment! Customer Experience Advocates will assist customers through phone and/or chat about account management, billing issues, content and basic site and application navigation. Provide account and application support to our clients, specifically with regards to software functionality and troubleshooting of system configurations and network settings. Give accurate and real-time responses to client inquiries Excellent work environment! Customer Experience Advocates will assist customers through phone and/or chat about account management, billing issues, content and basic site and application navigation. Provide account and application support to our clients, specifically with regards to software functionality and troubleshooting of system configurations and network settings. Give accurate and real-time responses to client inquiries



Volotea

• Spain
• Airlines and Aviation
• 700 & Above Employee

• Operations Team, Ground Support

  • Jun 2019 - Nov 2019

  Airport support during daily operation by phone and email Analyse and authorize ad-hoc pax requests at the airport (dangerous goods transportation, documentation, sensitive situations) Delay investigation and monitoring of punctuality Communication to airports and passenger assistance in case of disruption, according to EU261 regulation Real time reporting of operational incidents and passenger assistance Charter operation management Assistance and coordination with all the departments implied in the daily operation Cost control Internal daily reporting Show less



Learning Disability England

• United Kingdom
• Civic and Social Organizations
• 1 - 100 Employee

• Events and Training

  • Apr 2013 - May 2019



easyJet

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• • Apr 2004 - Jul 2010

  Responsible for implementing self-handling project in AGP, ALC, LEI, OVD, MJV and PMI. Negotiate with AENA all facilities and documentation required operationally for the start up at each airport, meet with local Unions both locally and centrally in MAD to agree induction procedures for TUPED staff, and present working model, create a system which allows for staff payroll and invoices to be processed for easyJet Handling Spain, manage bonus/malice agreement in contracts. Develop training for Red Bull key positions of responsibility to ensure extensive knowledge in easyJet product. Create a robust reporting structure to monitor the Spanish operational / political position. Ensure health and safety regulations are in place. Prepare and deliver monthly presentation of overall operation to board. £45M savings achieved after first year of operation Show less

• • Sep 2004 - Oct 2005

  Role involves completing Ground Operation audits, Presenting/ registering findings as well as the management of safety programme, Air / Ground Safety Reports, their proposed actions and closure. Managing immigration performance, monitoring the Airports Risk register. Presenting immigration appeals to immigration authorities, creating a Spanish information network with local Police from each airport for immigration notifications.

• • Apr 2004 - Sep 2004

  Role involves implementing immigration Procedures, creating and delivering immigration training. Supporting GMs / RAMs in immigration issues, liaising with immigration authoritiesCreating and distributing immigration Alerts, preventive procedures and training material.£2M savings achieved in first year through successful apeals and denied boardings.



Logistair

• Barcelona

• Quality and Training Director

  • 2001 - 2004

  Staff hiring, set up and manage the sales desks operation in all Spanish airports create immigration manual, staff training programme and material. complete staff evaluations, create an information network to link all airports to immigration authorities, liaising with UKIS Authorities, monitor performance remotely through report structure at each airport. Staff hiring, set up and manage the sales desks operation in all Spanish airports create immigration manual, staff training programme and material. complete staff evaluations, create an information network to link all airports to immigration authorities, liaising with UKIS Authorities, monitor performance remotely through report structure at each airport.



British Airways

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• • 1998 - 2000

  Managed Airport Operation, negociation of facilities and operatioanl advantages with airport authorities.Budget control, introduction of emergency manual and procedures, assure Jar-Opscompliance in airport operations, liaising with local airport authorities and embassies. 20% operatioanl cost savings through fuel and cargo contract negociations.

• • 1994 - 1998

  Assist the Cabin Service Directors in maintaining the passenger cabin’s safety and Security during the flight, assist in medical emergencies on board, emergencymprocedures up to date, passenger services general.



United Airlines

• United States
• Airlines and Aviation
• 700 & Above Employee

• Buenos Aires Base Training Coordinator

  • 1992 - 1994

  Train staff in Dangerous goods, basic customer service training, gate procedures,emergency procedures, create development programmes for staff. arrange staff training abroad, training files Train staff in Dangerous goods, basic customer service training, gate procedures,emergency procedures, create development programmes for staff. arrange staff training abroad, training files



R.C. Diocese of Paterson

• United States
• Religious Institutions
• 1 - 100 Employee

• Counsellor for Developmentally Disabled Adults

  • 1990 - 1992

  Develop and apply personalized programmes to assist individuals in achieving a productive and independent life in society. Administer and monitor control medication to participants in the programme. log observations and development of each participant. Develop and apply personalized programmes to assist individuals in achieving a productive and independent life in society. Administer and monitor control medication to participants in the programme. log observations and development of each participant.