Mariana Nakagawa

Customer Support Engineer at Neuroelectrics
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Location
Greater Madrid Metropolitan Area, ES

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Experience

    • Spain
    • Medical Device
    • 1 - 100 Employee
    • Customer Support Engineer
      • Apr 2022 - Present

      - Use of ERP software to trigger and monitor the repair/replacement of products. - Use of CRM software to bring customer services. - Provide device training to healthcare workers. - Recommend potential products or services to management by collecting customer information and analyzing customer needs. - Close contact with the R+D team to find and fix the sources of errors. - Constant active testing of medical devices and validation on software releases. - Use of ERP software to trigger and monitor the repair/replacement of products. - Use of CRM software to bring customer services. - Provide device training to healthcare workers. - Recommend potential products or services to management by collecting customer information and analyzing customer needs. - Close contact with the R+D team to find and fix the sources of errors. - Constant active testing of medical devices and validation on software releases.

    • Spain
    • Research
    • 1 - 100 Employee
    • Data Scientist Intern
      • Aug 2021 - Apr 2022

      - Product, market, and customer research and analysis for potential partnerships. - Feature extraction from big datasets using PySpark. - Documentation and analysis of results. - Product, market, and customer research and analysis for potential partnerships. - Feature extraction from big datasets using PySpark. - Documentation and analysis of results.

    • United States
    • Medical Equipment Manufacturing
    • 700 & Above Employee
    • Training & education intern CRM & CDS
      • Apr 2021 - Jul 2021

      - 3D modeling of anatomical parts of the body and DAIs for gamification in Blender. - 3D modeling of anatomical parts of the body and DAIs for gamification in Blender.

    • Engineer Intern at Hospital Universitario de Fuenlabrada
      • Oct 2020 - May 2021

      - Development of IT solutions to streamline Covid-19 patient information. - Creating a chatbot using artificial intelligence and natural language processing. - Designing and full-stack development of the web platform. - Development of IT solutions to streamline Covid-19 patient information. - Creating a chatbot using artificial intelligence and natural language processing. - Designing and full-stack development of the web platform.

Education

  • Universitat Pompeu Fabra - Barcelona
    Computational biomedical engineering master
    2021 - 2023
  • Universidad Rey Juan Carlos
    Grado en Ingeniería Biomédica, Ingeniería biomédica/médica
    2016 - 2021
  • Colegio Japonés de Madrid
    1999 - 2013

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