Mariana Nakagawa
Customer Support Engineer at Neuroelectrics- Claim this Profile
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Experience
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Neuroelectrics
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Spain
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Medical Device
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1 - 100 Employee
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Customer Support Engineer
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Apr 2022 - Present
- Use of ERP software to trigger and monitor the repair/replacement of products. - Use of CRM software to bring customer services. - Provide device training to healthcare workers. - Recommend potential products or services to management by collecting customer information and analyzing customer needs. - Close contact with the R+D team to find and fix the sources of errors. - Constant active testing of medical devices and validation on software releases. - Use of ERP software to trigger and monitor the repair/replacement of products. - Use of CRM software to bring customer services. - Provide device training to healthcare workers. - Recommend potential products or services to management by collecting customer information and analyzing customer needs. - Close contact with the R+D team to find and fix the sources of errors. - Constant active testing of medical devices and validation on software releases.
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benshi.ai
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Spain
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Research
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1 - 100 Employee
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Data Scientist Intern
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Aug 2021 - Apr 2022
- Product, market, and customer research and analysis for potential partnerships. - Feature extraction from big datasets using PySpark. - Documentation and analysis of results. - Product, market, and customer research and analysis for potential partnerships. - Feature extraction from big datasets using PySpark. - Documentation and analysis of results.
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Medtronic
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United States
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Medical Equipment Manufacturing
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700 & Above Employee
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Training & education intern CRM & CDS
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Apr 2021 - Jul 2021
- 3D modeling of anatomical parts of the body and DAIs for gamification in Blender. - 3D modeling of anatomical parts of the body and DAIs for gamification in Blender.
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Engineer Intern at Hospital Universitario de Fuenlabrada
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Oct 2020 - May 2021
- Development of IT solutions to streamline Covid-19 patient information. - Creating a chatbot using artificial intelligence and natural language processing. - Designing and full-stack development of the web platform. - Development of IT solutions to streamline Covid-19 patient information. - Creating a chatbot using artificial intelligence and natural language processing. - Designing and full-stack development of the web platform.
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Education
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Universitat Pompeu Fabra - Barcelona
Computational biomedical engineering master -
Universidad Rey Juan Carlos
Grado en Ingeniería Biomédica, Ingeniería biomédica/médica -
Colegio Japonés de Madrid