Experience

Masco Support Services
• Printing Services
• 1 - 100 Employee
• Return processing associate

  • Jun 2023 - Present


Unique

• Design Services
• 1 - 100 Employee

• Fraud Support Specialist

  • Dec 2020 - May 2022

  • Specialized in fraud with a success rate of 70% with chargebacks for e-commerce company. • Uses appropriate investigative techniques to quickly analyze information needed to determine liability & impact of each case, detect fraud patterns, trends and schemes in transactions, and mitigation of financial losses and/or business interruption. • Implemented new policies and procedures involving innovative technology to prevent fraudulent charges. • Lead investigations of disputed transactions reported by customers. • Acted as an escalation point for more complex cases. • Responsible for effectively researching fraudulent customer account activity through both internal and external systems. • Ability to work in a fast-paced deadline driven environment. • Ability to handle complex issues and make risk-based decisions independently. • Able to complete multiple projects in a timely manner while complying with system requirements and logging issues. Show less


Holiday Inn Express
• United States
• Hospitality
• 700 & Above Employee
• Guest Service Representative

  • Mar 2021 - May 2021


Broad River Retail d/b/a Ashley HomeStore

• United States
• Retail Furniture and Home Furnishings
• 1 - 100 Employee

• Customer Service Agent

  • Dec 2020 - Apr 2021

  • Effectively manage large volumes of incoming calls to meet customer's needs. • Take ownership and effectively manage multiple cases through resolution. • Provide customers with accurate and complete information using multiple tools and systems. • Handle highly escalated situations with grace, professionalism, and positivity. • Actively achieve or exceed established performance metrics as defined by management. • Effectively manage large volumes of incoming calls to meet customer's needs. • Take ownership and effectively manage multiple cases through resolution. • Provide customers with accurate and complete information using multiple tools and systems. • Handle highly escalated situations with grace, professionalism, and positivity. • Actively achieve or exceed established performance metrics as defined by management.


Holiday Inn Hotel & Suites
• Hospitality
• 700 & Above Employee
• Guest Service Representative

  • Nov 2020 - Mar 2021


Self Employed

• Real Estate
• 1 - 100 Employee

• Nanny

  • Feb 2019 - Nov 2020

  • Cares for and supervises household children, creating a safe, nurturing and stimulating environment where the children are able to thrive and develop strong social and emotional skills. • Schedules and coordinates the children’s activities and performs daily school drop-offs and pick-ups. • Cares for and supervises household children, creating a safe, nurturing and stimulating environment where the children are able to thrive and develop strong social and emotional skills. • Schedules and coordinates the children’s activities and performs daily school drop-offs and pick-ups.



Pajamas for Peace

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Sales Assistant

  • Oct 2019 - Dec 2019

  • Informed customers of the charity’s cause and sold merchandise to achieve charity’s fundraising goals. • Managed inventory, maintained accurate inventory counts, and opened and closed the kiosk each day. • Informed customers of the charity’s cause and sold merchandise to achieve charity’s fundraising goals. • Managed inventory, maintained accurate inventory counts, and opened and closed the kiosk each day.



Au Pair in America

• United States
• Individual and Family Services
• 500 - 600 Employee

• Exchange Student

  • Aug 2017 - Feb 2019

  • Developed professionally and personally working with children in a different country and culture. • Improved communication skills and English-speaking fluency. • Learned how to resolve difficult situations and adapt to new environments. • Developed professionally and personally working with children in a different country and culture. • Improved communication skills and English-speaking fluency. • Learned how to resolve difficult situations and adapt to new environments.


Pernambucanas
• Brazil
• Retail
• 700 & Above Employee
• Credit Analyst / Fraud specialist

  • Oct 2016 - Aug 2017


Prefeitura Municipal de Taubaté

• Brazil
• Utilities
• 500 - 600 Employee

• Administrative Assistant

  • May 2014 - Mar 2015

  • Delivered quotations to clients, representing the city in a professional manner in all interactions with clients. • Assisted with recruiting and hiring artists, scheduling interviews and communicating with the candidates throughout the selection process. • Answered and routed incoming phone calls to the appropriate recipient and took detailed, accurate messages as needed. • Delivered quotations to clients, representing the city in a professional manner in all interactions with clients. • Assisted with recruiting and hiring artists, scheduling interviews and communicating with the candidates throughout the selection process. • Answered and routed incoming phone calls to the appropriate recipient and took detailed, accurate messages as needed.



Universidade de Taubaté

• Brazil
• Higher Education
• 400 - 500 Employee

• Administrative Assistant

  • Feb 2013 - Feb 2014

  • Provided daily administrative support, including answering phone calls, data entry, writing memos and reports, sorting and distributing mail, and scanning and organizing company documents. • Attended meetings, recorded detailed meeting notes, and prepared follow up reports for the department. • Provided daily administrative support, including answering phone calls, data entry, writing memos and reports, sorting and distributing mail, and scanning and organizing company documents. • Attended meetings, recorded detailed meeting notes, and prepared follow up reports for the department.