Experience

Baptist Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Supervisor PFS Customer Service

  • Aug 2017 - Present



American Express Global Business Travel

• United States
• Travel Arrangements
• 700 & Above Employee

• Team Leader

  • Feb 2003 - Jan 2016

  Lead a team of highly experienced Travel Counselors handling international travel needs for our corporate accounts within the UK and Ireland. In addition to the Team Leader role, oversee a network help desk supporting the internal customer ranging from internal process assistance to handling escalated calls; conducted weekly, monthly, and quarterly meetings with business colleagues globally Lead a team of highly experienced Travel Counselors handling international travel needs for our corporate accounts within the UK and Ireland. In addition to the Team Leader role, oversee a network help desk supporting the internal customer ranging from internal process assistance to handling escalated calls; conducted weekly, monthly, and quarterly meetings with business colleagues globally



CWT

• United States
• Travel Arrangements
• 700 & Above Employee

• Supervisor

  • Jan 1985 - Apr 2002

  Operations Supervisor.Managed a team of 42 employees within our center; managed an additional team of 7 travel counselors including the on-site Supervisor for an On-Site location; Supervised the Document Delivery Team; ensured prompt and accurate delivery of documents to the customer; responsible for the day to day operation Operations Supervisor.Managed a team of 42 employees within our center; managed an additional team of 7 travel counselors including the on-site Supervisor for an On-Site location; Supervised the Document Delivery Team; ensured prompt and accurate delivery of documents to the customer; responsible for the day to day operation