Experience

Redwood Logistics

• United States
• Transportation, Logistics, Supply Chain and Storage
• 500 - 600 Employee

• Operations Representative

  • Oct 2023 - Present



TMC, a division of C.H. Robinson

• United States
• Transportation, Logistics, Supply Chain and Storage
• 500 - 600 Employee

• Logistics Intern

  • Feb 2023 - Jul 2023

  - Develop innovative supply chain solutions to effectively align with and support our customer's go-to-market strategy. - Employ critical thinking and problem-solving skills to identify issues and implement effective solutions. - Cultivate and nurture relationships with carrier accounts, proactively identifying opportunities for collaboration and growth. - Conduct comprehensive market research to identify new carriers, generate leads, and establish strong partnerships. - Facilitate communication with carriers to assess availability, commitment, and negotiate competitive transportation rates. - Ensure meticulous adherence to specific customer load requirements, whether committed or ad-hoc shipments. - Identify and establish backup carrier options to address critical situations and maintain service continuity. - Conduct in-depth analysis of market trends and seasonality, allowing for informed decision-making and strategic planning. - Collaborate with Capacity teams across branches, making truck offers that optimize network resources. - Proactively manage personal development plan, continually enhancing skills and knowledge. - Demonstrate alignment with branch strategy and vision, contributing to overall organizational success. Show less



Simplr | Business, made simple

• Spain
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Success

  • Jul 2022 - Dec 2022

  - Orchestrated seamless management of all new and existing orders, prioritizing exceptional user experiences through effective collaboration with the Operations team. - Executed end-to-end order management procedures, meticulously updating order records, and actively contributing to the daily oversight of our CRM and support channels. - Expertly handled support requests from B2C and B2B users, diligently managing incidents and fostering robust relationships with users and partners across diverse communication channels to ensure an unparalleled user experience. - Played a key role in identifying potential weaknesses within the team's operations, offering valuable insights and actionable improvement suggestions. - Assessed and qualified potential sales leads, leveraging various channels to engage with both B2C and B2B users, fostering meaningful connections and driving business growth. Show less