Experience

Crestline Hotels & Resorts
• Hospitality
• 500 - 600 Employee
• Front Office Manager

  • Jun 2023 - Present

1 Hotels
• United States
• Hospitality
• 700 & Above Employee
• Front Office Manager

  • Mar 2022 - Jun 2023


Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Front Desk Manager

  • Apr 2018 - Jun 2021

  Managed Front Desk, PBX, Concierge, Security and Bellman. Provided support as a leader to the Front Desk team when needed and acted as Manager on Duty for entire hotel. Responsible for keeping track of attendance, scheduling and submitting payroll. Administered necessary disciplinary actions and ensured the department followed hotel policies. Assisted in the hiring process of new employees as well as guided their training. In charge of inventory, purchasing supplies and maintaining the department budget. Assisted the Housekeeping department when needed with cleaning, inspecting rooms and delivering guest items. Focused on improving hotel’s Guest Satisfaction scores and guest stay experience. Show less



The Ritz-Carlton Hotel Company, L.L.C.

• United States
• Hospitality
• 700 & Above Employee

• Front Desk Supervisor

  • Dec 2015 - Apr 2018

  Ensured billing and accounts are accurately set up, including processing payments and adjustments. Providing support as a leader to the Front Office team, lateral service to other departments when needed (Guest Services, Concierge, Loss Prevention and the Retail Shop) and acted as Manager On Duty for entire hotel. Kept track of attendance, provided necessary disciplinary actions and responsible for department scheduling and updating payroll. Work to meet business goals to improve company revenue and guest engagement scores. Show less

• Front Desk Trainer

  • May 2010 - Dec 2015

  Responsible for training new hire employees. Ensured the team follows company policies and standard operating procedures. Attended monthly Learning Coach meetings and provided yearly recertification training to the team. Provided team support and assistance in absence of department leaders.

• Front Desk Agent

  • Oct 2008 - May 2010

  Checked in and out guests while handling various methods of payments. Responsible for guest billing and providing room information to guests while ensuring their requests were met. Handled guest issues and provided resolutions accordingly. Adhered to company policies and standard operating procedures.

• Communications Agent

  • Oct 2007 - Oct 2008

  Greeted incoming callers with proper hotel verbiage while answering the switch board. Handled multiple phone lines and transferred calls to the appropriate departments. Provided wake up calls to guests and assisted with guest requests. Knowledgeable in room and hotel information and handled guest complaints and resolutions. Utilized the radio and email to communicate with the hotel team.