Realtor

• Jan 2021 - Present

Bilingual Process Developer

• Jan 2020 - Jan 2021

Responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications. Responsibilities:- Point of contact (POC) between the company and the client.- Respond to agent inquiries and problem escalations.- Provide support for data collection to enable Recovery of the account for end user.- Maintain a thorough understanding of client process and policies.- Reproduce agent issues and escalate product bugs.- Provide training to our agents.- Responsible to demonstrate capacity for critical thinking and analysis.-Responsible to showcase strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment. Show less

Bilingual Senior Subject Matter Expert

• Sep 2019 - Jan 2020

- Provide actionable, behavior based feedback to improve Specialist’s performance and elevate the customer experience.- Provide Coaching & Feedback to enhance agent performance.- Participate in calibrations to ensure consistent scoring & feedback delivery approach.- Monitor of agents through side by side to detect Training Need Identification.

Bilingual Social Media Analyst

• Sep 2018 - Sep 2019

· Reviewing documents and videos under the guidelines of our technology client to determine if the content is approved for release.· Assist our community and help resolve inquiries empathetically, accurately and on time.· Become and remain knowledgeable about client’s products and community standards.· Make well balanced decisions and personally driven to be an effective advocate for our community.· Display a strong bias to doing what’s right for our community in supporting the client’s mission.· Investigate and resolve issues that are reported on client’s site such as requests for account support and reports of potentially abusive content· Respond to user inquiries with high quality, speed, empathy and accuracy· Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.· Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.· Enforce Client’s Terms of Use by carefully monitoring reports of abuse on the site.· Review the reported content within agreed turnaround times and standards of quality. Show less

Delivery Driver/Manager Assistant

• Nov 2017 - Nov 2018

- Deliver packages to Amazon customers. - Schedule and assign routes to drivers in the Amazon Logistics Website. - Make and send out daily reports. - Get the drivers load their vans and leave the warehouse on time. - Help drivers to solve any issues that may arise during their route regarding vans or devices. - Train new drivers. - Appeal and concession reports. - File documents. - Help out with the drafting of procedure manuals. - Deliver packages to Amazon customers. - Schedule and assign routes to drivers in the Amazon Logistics Website. - Make and send out daily reports. - Get the drivers load their vans and leave the warehouse on time. - Help drivers to solve any issues that may arise during their route regarding vans or devices. - Train new drivers. - Appeal and concession reports. - File documents. - Help out with the drafting of procedure manuals.

Spanish Teacher

• Aug 2017 - Nov 2017

I taught Spanish to children from kindergarten through 12th grade. I taught Spanish to children from kindergarten through 12th grade.

Personal Assistant

• Feb 2016 - Aug 2017

- Hired and managed service providers and maintenance personnel for the family house. - Managed invoices and follow up payments. - Made the necessary requirements for the correct functioning of the house and the cars. - Hired and managed service providers and maintenance personnel for the family house. - Managed invoices and follow up payments. - Made the necessary requirements for the correct functioning of the house and the cars.

Pharmaceutical Sales Representative

• Jan 2013 - Jan 2016

- Responsible for overseeing stores in 3 cities in Venezuela. - Sell medication for cough relief and analgesics. - Visit internists, pediatricians and pharmacies. - Prepared promotional activities to boost sales of my products. - Negotiated sales with pharmacy owners. - 100+ clients were in portfolio. - Traveled 80% of the time to assist to employee training sessions. - Responsible for overseeing stores in 3 cities in Venezuela. - Sell medication for cough relief and analgesics. - Visit internists, pediatricians and pharmacies. - Prepared promotional activities to boost sales of my products. - Negotiated sales with pharmacy owners. - 100+ clients were in portfolio. - Traveled 80% of the time to assist to employee training sessions.

Regional Trade Marketing Coordinator

• Apr 2012 - Dec 2012

- Responsible for overseeing stores in 6 cities in Venezuela. - Coordinated, monitored and controlled the development of promotional activities. - Controlled, supplied and monitored stock of POP materials. - Negotiated rates and rented spaces in marketplaces. - Hired services and managed invoices. - Managed to merchandising team, responsible for organizing and placing products in stores. - Responsible for overseeing stores in 6 cities in Venezuela. - Coordinated, monitored and controlled the development of promotional activities. - Controlled, supplied and monitored stock of POP materials. - Negotiated rates and rented spaces in marketplaces. - Hired services and managed invoices. - Managed to merchandising team, responsible for organizing and placing products in stores.

Pharmaceutical Sales Representative

• Oct 2009 - Mar 2012

- Responsible for overseeing stores in 4 cities in Venezuela. - Selling medical products: vaccines, injectable drug ampoules, anesthetics and psychotropic substances as well as medical surgical supplies. - Maintain good relationship with routes and customers of 100+ individuals and entities. - Negotiated sales and orders. - Sales calls to potential customers to promote products. - Responsible for overseeing stores in 4 cities in Venezuela. - Selling medical products: vaccines, injectable drug ampoules, anesthetics and psychotropic substances as well as medical surgical supplies. - Maintain good relationship with routes and customers of 100+ individuals and entities. - Negotiated sales and orders. - Sales calls to potential customers to promote products.

Pre Delivery Inspection (PDI) Coordinator

• Jun 2008 - Sep 2009

- Coordinated delivery of vehicles, based on delivery schedules, as well as the perfect maintenance and installation of accessories requested by the customer. - Interaction directly with customers, sales associates and manager, services advisor and manager, technicians and parts associates. - Directed and managed a team of 9+ scrubbers, preparers, PDI, drivers and installers. - Managed inventory of vehicles. - Organized and controlled vehicle keys. - Maintained and delivered damage report to General Motors and insurance Company. Show less