Experience

Restart Technology

• Egypt
• IT Services and IT Consulting
• 1 - 100 Employee

• Managing Director

  • Jan 2018 - Present



Network corporation

• Customer Service Manager

  • Dec 2016 - Jan 2018

  - Handle day-to-day ‘front of house’ customer and their customers’ liaison.- Effectively manage all existing partners/direct customer accounts and actively maintain customer contact at regular intervals to meet and exceed sales targets.- Build relationships partners and customers that will increase our understanding of our market position and competitors.- Ensure that all customers/partners continue to be satisfied with a high standard of customer service.- Prepare special reports or undertake special projects as directed by management. Show less

• Assistant Customer Service Manager

  • Jun 2013 - Dec 2016

  - Leading and inspiring the team of to achieve individual and business goals, including providing regular feedback, coaching & development opportunities- Ensuring the level of service exceeds customer expectation – interactions are of the highest quality- Responsible for full-lifecycle recruitment, including developing and implementing recruiting strategies for entry to senior and junior-level positions



Network connection

• Cairo Governorate, Egypt

• Senior Customer Service Agent

  • Oct 2010 - Jun 2013

  - Helping to build good customer relations - Recruiting staff and doing appraisals - Arranging staff meetings - Training and development - Handling complaints and queries (from customers and staff) - Sorting security issues - Financial responsibilities - Arranging promotional events - Helping to build good customer relations - Recruiting staff and doing appraisals - Arranging staff meetings - Training and development - Handling complaints and queries (from customers and staff) - Sorting security issues - Financial responsibilities - Arranging promotional events



network corporation

• Cairo Governorate, Egypt

• Customer Service Agent

  • Jan 2009 - Dec 2010

  - Manage and train Customer Associates - Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis Interact with customers on a daily basis, responding to their questions and guiding them to the appropriate service - On-board new employees and train them based on your expertise and skill set Create and implement an effective customer loyalty program - Manage and train Customer Associates - Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis Interact with customers on a daily basis, responding to their questions and guiding them to the appropriate service - On-board new employees and train them based on your expertise and skill set Create and implement an effective customer loyalty program